TELUS Neighbourhood

tedfroop

- I can see a limited amount of acccount data on the My Telus App.- I can see my accounts on my computer web browser.Any attempt to change anything that is "self service" gives me an error that says its not working, please try again.Because of this p...

tedfroop

So, after a couple weeks of viewing 4k sports broadcasts (there are plenty this time of year) the Audio starts best I can describe it is skipping. 20 seconds of audio, 1-2 seconds of blank no sound.This will continue and worsen with longer and lon...

tedfroop

If none of it works, the last suggestion would be to get a new HDMI cable or have the box replaced.Also, when you said you have an older version of the STB, do you know what software version you had? Thanks Kate, I initally tried all those suggesti...

tedfroop

Same issues. I am about 15 feet from the hub - direct LOS. Since there is little you can do with the telus equipment I added an Asus router and configured it as an access point. Still nowhere near as fast as it should be, but much faster than th...

tedfroop

- the TV is up to date for software.- the avr is up to date for software.- The TV is on audio pass through via ARC/EARC so it has nothing to do with the audio stream.- When the problem occurs I can watch the audio stream drop and resume on my AVR.- R...

tedfroop

Sure does support ARC EARC and CEC

tedfroop

One thing to always factor in in all network connections is something called Overhead. It's housekeeping packets and depending on how clean your WiFi signal is, repeated malformed or damaged packets. It can be 30% of your connection speed. Meaning...

TELUS Neighbourhood

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Are ALL the Self Service Options on the website broken?

Arris VIP5662W 4K Audio Problem

Re: Arris VIP5662W 4K Audio Problem

Re: WiFi6 slow speeds on Xbox One S

Re: Arris VIP5662W 4K Audio Problem

Re: Arris VIP5662W/Support for ARC?

Re: Speed test.