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Are ALL the Self Service Options on the website broken?

Helpful Neighbour

- I can see a limited amount of acccount data on the My Telus App.

- I can see my accounts on my computer web browser.

Any attempt to change anything that is "self service" gives me an error that says its not working, please try again.

Because of this phone support is hopeless with hours of wait time,your chat AI continually points to the same help articles that don't help, and all it offers is a callback option somewhere in the future.


So should we abandon all hope?


Community Manager
Community Manager

It's tough to say for sure what the issue is since that requires an customer service rep to look through your account but curiously, did you recently sign up for service or was a change made to the account not that long ago preceding the trouble?


I haven't been able to "manage" my internet all week on the web. All I get is:

Screenshot 2023-10-27 093524.png

This is the review I put on PlayStore a year and a half ago and I'm still having problems.

Screenshot 2023-10-27 094348.png

I've tried going through support but they're more interested in selling me additional products than fixing their app or website.