My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Telus Points Question/Problem

Hello, I'm trying to redeem some Telus points for an Amazon Gift Card, but when Telus calls me to provide an authorization number, my phone rings but there's no one there, no recorded message with the authorization number, nothing. Tried several time...

WC1 by Just Moved In
  • 7 replies
  • 0 kudos

TELUS Account Security

Not sure what is going on regarding Telus login but take a look at the attached screenshot. It's my name but not my account number and not my phone number. To the credit of Telus, yes, something did go wrong, they got that part right.

Telus customer used my email address to sign up

For several months now I've been getting emails from Telus for a customer other than myself. He has the same last name but is no relation and must have just given Telus what he thought was a fake email address as his account went delinquent immediate...

Doug_M by Neighbour
  • 1 replies
  • 0 kudos

Add on without permission granted

On wed a Telus Rep shows up at my door when I was at work. One of my international students answered, she harassed him with questions while he kept saying please come back when the contract owner is home. He told her when I would be home. She shows u...

Brycguy by Neighbour
  • 5 replies
  • 0 kudos

Recent Renewal Rates

Despite TELUS saying that nothing would change (i.e. service and rates) after the installation of PureFibre, they neglected to state that the actual billing would change. It took a while to sort out this but basically rates shot up, under the new bil...

Credit Reference Letters

Hi,Anybody know if Telus can produce a Credit Reference letter if requested for one?I'm applying for a new account with BC Hydro, and they can waive the Security Deposit for new accounts if I have a good bill payment record with another utility bill ...

Canucks_2 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Account change

I am living in UK, can I transfer my account to my friend who is sharing my apartment?If not how to close it?

adding a 2nd home phone number

We currently have Telus home internet and home phone bundle. How can we add a 2nd home phone number to account.

mjhsieh by Just Moved In
  • 1 replies
  • 0 kudos

Telus Rewards are NOT

Redeemed a Telus Reward for a discount on Garmin wearable today (20% off, $30 discount). No details on reward selection page regarding limitations on reward usage until you redeem points for reward and then note in redemption terms that rewards are n...