My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Viewing Call Control on my account

I cannot view the Call Control information on my account. The message on the page reads: Looks like something went wrong. Please try again later. It's been two weeks since I've been trying to access the Call Control information.

QC_hill by Neighbour
  • 12419 Views
  • 3 replies
  • 0 kudos

Aggressive upsell calls

Last week I got a call on behalf of Telus to sell me on some kind of online privacy/security protection service. I listened to the salesman's pitch, then told him I didn't feel I needed the product and wasn't interested. He absolutely wouldn't take n...

spires by Just Moved In
  • 2223 Views
  • 2 replies
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Resolved! Cancelled Service

Hi,Cancelled Telus three weeks ago. Have no confirmation email and was not sent any information on how to return my equipment. But right away my Telus app has no linked equipment.

RayJay83 by Just Moved In
  • 2989 Views
  • 1 replies
  • 1 kudos

Free TCL 55in tv

Did everyone who purchased a TCL 20 Pro 5G phone get their free tv? I registered, was confirmed and then never heard back.

Johnhca by Just Moved In
  • 1858 Views
  • 2 replies
  • 0 kudos

How can I delete all my old credit card data?

I recently updated my new credit card info only to see a selection of four different cards I've used in the past. How can I delete these old credit card numbers and data? I've been through the virtual assistant, and every other page on the site. Don'...

wrichmo by Just Moved In
  • 2146 Views
  • 1 replies
  • 0 kudos

My TELUS - home internet usage details not showing up

I normally go to a page under Internet in My TELUS to look at daily totals for my home internet usage (downloads/uploads/total data by day). It doesn't seem to me be working for the last two days, The total home internet to date for the billing cycle...

Arcadian hub?

what is Arcadian hub (white cylinder hub) . I have unlimited data and pik TV. What motem or the main wifi should I have? What is advanced . Is it not installed properly?

Why is my Chrome account managed by telus.net?

When I use my telus email to sign in to chrome, it will not let me sync my bookmarks and other info because it says my browser is managed by telus.net. This is very frustrating.

Jimmcl by Just Moved In
  • 10046 Views
  • 10 replies
  • 1 kudos