My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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The MyTelus Profile name has changed

I have been using Telus for several years. I managed both my account and my mothers "linked"account. After my moms death, someone at Telus changed my profile name from Scott to Marilynn. I've been trying to sort this out with the Telus agents however...

Resolved! Telus Mastercard gift card

I redeemed points off my account to get a $100 Mastercard Telus gift card. Can I use this card in stores or just for telus products which would be useless.. thank you Jellybean1

Resolved! Billing

Trying to set up pre-auth billing and it sends me on an infinite loop of logging in. So stupid.

ABC by Neighbour
  • 3712 Views
  • 8 replies
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Why does MyTelus login give me 404 errors?

I attempt to log on to my account and get a 404 page not found error. I have attempted to log on using different browsers (Google Chrome, Microsoft Edge) and get the same error. I tried to log in from my work computer and get the same error. This has...

That_Guy by Neighbour
  • 2216 Views
  • 5 replies
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Sketchy door to door service check

Tonight around 7:20pm, two men wearing Telus jackets and carrying a tablet came to my door in Calgary, AB, claiming to be Telus agents checking in on existing customers. They started to ask about my services, seemingly confirming which ones I had but...

JessicaP by Neighbour
  • 4158 Views
  • 8 replies
  • 1 kudos

How to Stop Telus Billing Despite Services Confirmed Cancelled

All my Telus services were cancelled effective Feb. 13, 2024. Yet, Telus sent me a bill for the period from Feb. 13, 2024 to Mar. 12, 2024 for $254.50 despite the fact that Telus is not providing any more services to me. After many tries and failed c...

Account Failed to Close

I had requested my account to be closed months ago, changing providers. Now I am getting bills and "threats" of disconnection even though my accounts should already be closed and disconnected. Every time I call, I get tossed onto a forever hold or to...

No reward links in account

I received an email offer to redeem for a reward can not find where to redeem in my account takes me to diffeerent pages but no links really frustrating when it is a limited time offer

Lme by Neighbour
  • 1001 Views
  • 1 replies
  • 0 kudos