My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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tv boxes and billing

Recently we moved to a condo with 4 TVs so I requested to have them all up and running. I now see that at some point my monthly billing will reach upwards of $300 at some point. I'm currently online with Telus to see when the "promotional period" for...

lursie by Neighbour
  • 1876 Views
  • 2 replies
  • 0 kudos

5g Wireless

I am now being charged over 750.00 for the equipment. I was told it was free with a 2 year contract. Any help would be appreciated.

SLC1 by Neighbour
  • 1129 Views
  • 1 replies
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Telus salesman tricked me

Today Telus salesman came to our townhouse complex and knocked every door that has telus connection. I was paying 75$/month for 1gb fiber optic internet. My contract ends 3/25. Today they offered me 65$ for optic tv and Internet. I asked if there's n...

joyita07 by Friendly Neighbour
  • 3063 Views
  • 5 replies
  • 1 kudos

what happened to the wonderful service of Telus?

I have been a Telus customer for close to 20 years. I spent some considerable time looking at the new rates, and they are disappointing. There is no more loyalty from Telus, rate increases that happened regardless of my signed contract, and the curre...

KenH by Neighbour
  • 1991 Views
  • 2 replies
  • 0 kudos

Resolved! Rewards Program

Hi there. There is a contest listed in the rewards catalogue for and Xbox S series. To enter you redeem 2 points. I have entered this and the email confirmations I get are for the contest to win BC lions game tickets. I have a screen shot showing I e...

Jasesak by Neighbour
  • 3286 Views
  • 3 replies
  • 0 kudos

Adding second email address to Billing notification

I am trying to setup a second email address for the billing notification on my account, however the only option I seem to have is to change the primary email address for the entire account (I have 2 services hooked to 1 account, I want to have one of...

dachrist by Neighbour
  • 1930 Views
  • 1 replies
  • 0 kudos

Resolved! 80$ fee to link account

Hi there, I am a bit suspicious. I am a freelancer and I saw a message about translating a story from English to Dutch. i did the translation and I had to submit it to the following email: [email protected]. Now they are asking me to pay an 80$ ...

Maron by Neighbour
  • 4046 Views
  • 3 replies
  • 0 kudos

Issues printing Canada Post Return Label

You can no longer print the return label online, can this be fixed? Is there a new code or link to generate a equipment return label? Do you have to contact Telus every time in order to get a return label? Optional: You can generate, download, and pr...

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Kane by Neighbour
  • 4685 Views
  • 1 replies
  • 0 kudos