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Service agreements

J-P
Friendly Neighbour
I’d like to start by saying I have been a paying Telus customer for over 10 years.
On December 28 2023 I agreed to a certain monthly package and price of 68$ which was offered to me by Telus employee. I noticed recently, that not only just a month later was it not there. I was aware that my services were approaching suspension if said issue was not dealt with by a specific date, so I made sure to call before that which was yesterday. I spoke to a representative by the name of Gerard, and in conclusion he told me he would sort it out and call me back, as I had informed him that I needed to end the call as it was beginning to cause me serious emotional distress. Not only did I not receive a call back my services are now suspended. I’m at this point at a loss for what to say or do, but definitely am not happy with my experience to say the least. This is becoming an ongoing issue as I have been experiencing problems with this company for years, though never to the extent I’m experiencing now.
1 REPLY 1

A-B
Community Manager
Community Manager

Hey, I'll send you a private message to discuss further, thanks.