My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Services not working

Is it possible that the reason I have no services is because my white box has a red fail light on it

Rose84 by Just Moved In
  • 1843 Views
  • 1 replies
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Resolved! new to telus and i cant access email

I'm a newbie when it comes to telus and the way they manage emails. I spent a good 2 hours on the phone with an agent who tried to set up my email address (telus.net). it looks like an alias was created but there is no way to access it via webmail. a...

kaze by Neighbour
  • 2912 Views
  • 3 replies
  • 0 kudos

Account numbers and collections

What happens to an account number if the account is sent to collections? Does the account number get locked and made unavailable? If the amount is paid off, would the account be allowed to re-open with the same number?

Anon1 by Just Moved In
  • 3329 Views
  • 4 replies
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Billing

In the app billing section. There's a note saying I won't be charged this month?? I noticed it showed up after I've already paid it. So will I credited back? Or they apply to next month? Should I attempt to contact them? Any helps appreciated. Thank ...

Rick80 by Just Moved In
  • 2856 Views
  • 2 replies
  • 0 kudos

Can't reach the MyTelus login page.

I am unable to reach the MyTelus login page. When i use mytelus.com or mobility.mytelus.com I get a typical internet error stating "This site can’t be reached". I have tried Chrome, IE, Edge and Firefox with no success. Does anyone know why this is h...

gezjames by Just Moved In
  • 2248 Views
  • 1 replies
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My Account currently offline

Oh, the irony. Telus just sent around a note that as of the end of the month you'll need to use My Account to access Optik content online: We're making changes to the way you log in to the Optik TV App.Beginning Oct. 29, you will need to log in to th...

UNSOLICTED CHANGE TO ACCOUNT

JUST GOT THIS EMAILThank you for switching to TELUS PureFibreWHEN DID I AGREE TO THIS? THIS APPEARS TO BE AN UNSOLICITED CHANGE. a CHANGE MADE AT A TIME WHEN IT IS IMPOSSIBLE TO CONTACT YOU EITHER BY PHONE OR BY YOUR CHAT APP. HOW CONVIENENT. LEASE R...

GEAD by Just Moved In
  • 1725 Views
  • 1 replies
  • 0 kudos

Free Telus Calendar

The 2021 Telus Calendar is available to order. Limit one per customer. See link below: https://www.telus.com/en/calendar