My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Internet Usage alerts

I have been receiving email alerts every month for at least the last 6 months to tell me I am approaching my Internet allowance. Trouble is, I am not. I am usually about 60% of my allowance according to MyWifi when Telus emails me to say I am either ...

SarahJ by Just Moved In
  • 2 replies
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change from 2 year plan

I am on a 2 year plan for internet and Optik tv for about $165/month. I am having difficulty paying this at this moment and need to reduce my Telus bill substantially. Does anyone have any history with Telus on this subject?Thanks.

tavesone by Just Moved In
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TELUS Email Migration to Google

I just want to say that I absolutely hate that TELUS has done this. Does anyone know how I now transfer my emails to outlook or do they have to stay on google’s gmail platform.


How long before your contract ends do you need to let Telus you are dropping their services? I looked on the website but impossible to find. Thanks!

DMAN1 by Helpful Neighbour
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Winner - Zone

I just got an email message through TELUS Neighbourhood, using my Username from Telus Neighbourhood... Is this spam? How did they get my Username? ------> You have received a private message in the TELUS Neighbourhood community. Subject: Do you like ...

Wooly by Neighbour
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Spam Calls

We are plagued daily with two or three obvious spam calls, ofren at awkward times. We have learned that if there is a two to three second pause after we day hello, it is a spam caller registering at the other end of the line and we hang up. A neighbo...

IanC by Neighbour
  • 1 replies
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MPS Download speeds

After upgrading our system to 70MPS ten months ago, and then finding out six months later that we could never get 70MPS we settled in to 50MPS. But our range was anywhere from 15MPS to 42MPS and only this last month has our system consistently receiv...

IanC by Neighbour
  • 2 replies
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Resolved! Contract Renewal

Hi!My two - year contract is up in February, but I haven't received a renewal notice. Do I need to do that or does the it just auto renew at higher rates now?Thanks in advance.