I am hoping someone in management reads this. We are customers from back in the BC Tel days and have spent many hours on the phone trying to renew our service agreements. All attempts have ended in frustration and massive bills.
We were quoted our new rates by the Telus agents and told that the service agreements would be emailed to us. Neither have proven to be true, and our rates are more than double from the previous agreements. On one account were quoted $85/month for renewal of the services and that the security was added at no additional cost. We agreed to the $85 plan, but opted out of the security offer (that proved not to be free - we were lied to again). The billing just came in and are being billed over $200 for the month plus additional charges for the security system.
We like the Telus services, but do not know if we can hang on much longer. There is a huge disconnect in your systems and it may cost you this 40+ year customer.
No message arrived. Similar to all emails we have been we would receive, including the service agreement documentation, nothing has arrived. We spend another couple of hours on the phone with Telus the other day. The billing may have been cleared up. Time will tell but I am less than optimistic.