Forum Discussion
Billing Errors in Home Accounts
I am hoping someone in management reads this. We are customers from back in the BC Tel days and have spent many hours on the phone trying to renew our service agreements. All attempts have ended in f...
Similar scenario here. 40+ year customers. every time we go to renew, the plan/price agreed to on the phone is not what we end up with. I have spent countless hours over the last few years trying to straighten things out (after first spending hours just trying to get through to someone). In recent days I have sent 2 messages on the page where you ask for management to contact you (it says they will respond within 1 business day) and they have yet to respond. Longtime loyal customers shouldn't have to go through this or beg for a good deal. They're more than willing to offer new customers significant discounts and gifts but not us loyal longtime customers. So frustrating - like you we like the actual services but it's a nightmare when you have issues and try to get them resolved.
Update - was finally able to connect with a specialist today (Joy, who was an absolute Joy to deal with). Resolved our issues and offered much better pricing. It's unfortunate that all the reps can't be that helpful.
