Changing My Account Name

Hey,

I have two services with Telus: Mobility and SmartHome.

My dad previously had an account with Telus (he ported out), and we all later ported back to Telus under a brand-new account in my name. The issue is that his old account was linked to my old email address. When I signed up again, My-TELUS still shows his name at the top instead of mine.

I’ve called Telus and had the email changed to try to fix it, but nothing has worked so far. Does anyone know how to resolve this?

Just to clarify, my bill shows my name, and when I went in-store to upgrade my phone, the account was under my name. It’s only My TELUS that displays his name.