My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Mail server asks for password, a lot

For the past 2 weeks most of my email accounts are continuously going offline and asking for my password. I punch it in (it works fine) and it asks again within an hour or less. Mac OS. Anyone know why is happening?

Artink by Just Moved In
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VACATION MODE

How do I set my internet/optik tv on vacation mode?

Nancy1 by Just Moved In
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Access to online TV content for those of us who have no TV

I have no TV. I dropped my cable service years ago because all of my favourite shows were available online at the TV station websites. However, it is getting more and more difficult to follow any TV programming online because accessing online content...

gdyke by Just Moved In
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Resolved! email question

I thought that the Junk and Trash folders were automatically emptied after a certain time or number.....apparently not, as I have just deleted over 200 emails in my Trash folder and about 50 in my Junk folder. Am I mistaken...do we have to do this ou...

1TB or 650GB limit on 250/250 plan?

Hey all, I was under the impression that the new 250/250 plan had a 1TB limit ( as per: https://www.telus.com/en/bc/internet/fibre/vernon/) , but my account is showing 650GB as the limit. Does anyone know which number is accurate? Thanks!

Email spam filtering not working

Has the flagging of suspected spam messages been discontinued by Telus? Spam messages used to be flagged and delivered to my email "Junk" folder but lately there have been no flagged messages. I am receiving lots of spam email, but none of it is flag...

reb47 by Just Moved In
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  • 2 replies
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Survey Question

I am searching for how to post a comment in the forum. Is this the place? I wanted to comment on an email I received offering me a chance to win $300 if I completed a survey by telus@cicicresearch.com. I have no idea at all whether this is an officia...

lothian by Just Moved In
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  • 1 replies
  • 1 kudos

Verification code

It says I will receive a verification code in a text but I still haven't received one is this because it was before my installation date I tried to register an account online

Pavao403 by Just Moved In
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What is my account number

Hi, I m a new costumer , I login in your register , but I don't know what is my account number, so I can't completed setting.Please email to venus728ca@gmail.com to let me know my information. Thanks

Venus728 by Just Moved In
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  • 1 replies
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