Good afternoon. I had a problem with the delivery of the router after concluding an agreement with your company. I concluded the contract on November 9 (Thursday), when concluding the contract I was told that the router would be delivered on November...
I have received several call from a 250-295-9355 claiming that they can offer me 40% off my Telus bill. Is this legit? They wanted my email to send me the information. I have run the phone number and nothing seems to come up.
I left Canada in May and do not currently reside in Canada.Also, I have not used Telus service until now. ( May 15th to November 21th ) So, since I have not used Telus service since May until now, I don't think I am obligated to pay for this service....
I was getting a lot of spam calls so I turned on Call Control using the My Telus App. Callers then told me they could not work their way through the prompts so the system prevented them from reaching me. I looked at blocked calls and added numbers to...
I am hoping someone in management reads this. We are customers from back in the BC Tel days and have spent many hours on the phone trying to renew our service agreements. All attempts have ended in frustration and massive bills. We were quoted our ne...
Telus still lists a Calm subscription from Rewards in many spots on their site, but when I tried to redeem it today, it said no rewards available. There has been no indication that those rewards were ending. I used chat and was informed that "Due to ...
Not really a question.. but a shout out to 2 helpful agents. I had a problem with my account, twice. On Sept. 7 I got agent Roby and on Nov.10 Angelo. Both were courteous, friendly and knowledgeable. It took some time but the problem was solved. Than...
I’m trying to set up my starter pack wifi boost…I do everything correctly then when I get to the part where it says to wait for the blue light to be solid it is but it’s not recognizing that on my app and won’t let me continue.
Ever since I set up my home internet service, I have had non-stop phone calls from telus offering me opportunities to upgrades my services or to hear about their ~amazing~ or ~wonderful~ new deals or opportunities in regards to internet or their mobi...
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