12-04-2023 11:00 AM
In September, my bill was $164. In October, my 'discounts' ended and it shot up to $194. Telus loyalty dropped it to $173 for November - on a 2yr term. The December bill is $187. Tried to contact Telus - can't find a phone number. Tried chat - no agents available, would I like a call-back? Sigh. Okay. When would I like the call-back .. 2 days from now at 11am, 11:30am or 12am? Good grief. What happened to the idea that a contract was to be followed by both parties t the contract?
12-04-2023 07:48 PM
I ran into similar problems. Arranged a call-back. Didn't hear from them at the scheduled time. Then a couple of days later they called when I was busy.