My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Installation of fibre services

I am now on day 49 of the countdown for the installation of Optik TV and internet service. First, no fibre to the house, so asked to have ADSL installed. Had to ask, as it wasn't offered. This was early April. Installation of fibre drop was initiated...

Monicat by Just Moved In
  • 2645 Views
  • 3 replies
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Unlisted number

If my phone number is unlisted, will it show up on Call display of the person I am calling?

Jazzy99 by Just Moved In
  • 2209 Views
  • 1 replies
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explain meaning of this addon

my internet plan is internet 6 and have an addon which says " unlimited data" does that mean for my phone or what? can someone explain?

mrfixu by Just Moved In
  • 1524 Views
  • 2 replies
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Where is my bill? Missing bill, not available online

My bill is missing online. It only shows me last month's bill which I already paid. I am signed up for pre-authorized payments and I need to know how much money to transfer to my bank account where the payments withdraw. I usually can see my bill on ...

slyjester by Just Moved In
  • 1726 Views
  • 1 replies
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Telus home page

Is there anyone else having problems with Chat on their MyTelus home page?

Cobra_fd by Just Moved In
  • 1724 Views
  • 1 replies
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Resolved! Migration.......

I had migration scheduled for today.....this is the second time around, but the first time was another disaster I don't need to relive. But realized today that now I have to go to a google page to get my telus mail apparently. I My old telus email us...

DMAN1 by Helpful Neighbour
  • 2962 Views
  • 1 replies
  • 0 kudos

Changing my credit card

I want to use a different credit card to pay my Telus bills. I followed the information on how to do this on the website and reached a dead end. There is no way to reach a change page from the pay bill page.

Paying bill online

I have had difficulty in paying bill online. Several attempts but I receive error message which informs me that I was not successful Last year I changed from automatic debit. I decided to go back to the automatic debit when I could not pay it myself....

Di444 by Organizer
  • 2992 Views
  • 2 replies
  • 1 kudos

How to separate from a family plan

I recently moved out of a controling family household, I want to separate my account from the family account since I'm fully capable of paying for my account on my own, unfortunately the owner of the account isn't understanding and insists I stay on ...

Canadaguy by Just Moved In
  • 3168 Views
  • 1 replies
  • 0 kudos