My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Information request

I want to write a letter of complaint to Telus, what is their email address? I cannot find on their website how to send them an email, just phone #'s.

unpaid invoice/payment in August Schedule

Merhaba, Yıllardır online harita kalitesi analist programında çalışıyorum. Ödeme portalı değişikliğinden sonra orada banka bilgilerimi güncelledim ama 11 Ağustos 2022'de ödemesi gerektiği halde Ağustos ödemem hala gelmedi . Yardım portalından bunu de...

asdfg by Just Moved In
  • 0 replies
  • 0 kudos


Hi Does anyone else having problems with the website not letting you change options in your services? Every time I try it just leads me to a new service page, so I'll always have to use chat or call to change anything.

KrisSoos by Just Moved In
  • 1 replies
  • 0 kudos

Telus Credit Card processing fee

I found out about this from If this is the case going forward, can I get back paper billing so that I can make payments through th...

implode by Neighbour
  • 143 replies
  • 15 kudos

Downed lines in front of residence

Construction vehicles in neighbourhood downed wires/cables right in front of our home. City of Vanc and Hydro say these do not belong to them and suggested I call Telus and Shaw. I spent nearly 40 mts on the phone with Telus, being bounced around fro...

ALivera by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Telus Customer Reward Program scam?

A popup under domain name“We would like to thank you for using our services for so long.Every day, we select a small group of Telus users and give them the chance to receive valuable gifts from our partners and sponsors. In this way we...

Someone has used my email to sign up for TELUS.

Hi Was wondering if I could have any help with trying to contact TELUS online please - I want to speak to a real person, but not over the phone! Someone has joined Telus using my email address and I've been sent quite a few emails about their account...

Keeping Appointments

Does anybody else have the problem of TELUS keeping their appointments straight? This is the 2nd time now i had to call 3 times to have an appointment to make sure my appointment is when they say ( Which is always a day later due to other customers b...

JonnyA by Just Moved In
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Hi,I have been a Telus customer for many many years and then decided to bundle - Internet, TV and home phone. Recently I renewed the services and the loyalty team sent me the contract listing the fees to pay for the next 2 years. As per my understand...

Old-user by Just Moved In
  • 2 replies
  • 0 kudos

Possible Scam Call, offering $40 for 50GB

Just got a call from a “Telus representative” from 1 (866) 558 2273 who told me he could get me 50 GB for $40 a month.I would be shipped a SIM card in one week, and all he needed was a $50 deposit until it came through.He spoke very broken English, a...

IESA by Just Moved In
  • 3 replies
  • 0 kudos