Home internet service
My home internet service is not working since yesterday. I have taken all measures suggested by support team but still not working
My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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why am i getting late notices when I have paid the account? Tedious
Receiving late billing notices when the account was paid days ago. Big waste of time to follow up. Enormously frustrated by this lack of attention to detail by Telus. No shortage of endless sales and promotions but zero actual customer support.
Telus call backs going straight to voice mail
my Telus call backs always go straight to voice mail. Are outers experiencing that?
Paying for service I don’t have
I noticed I have been paying for home monitoring service for months. I do not even have this set up. The technician came maybe a year ago to upgrade my Internet and offered home monitoring but couldn’t set it up because my doorbell is broken. I would...
Can't register my MyTelus account
I signed up for an internet service a couple of days ago and received an email with a link to complete the registration for my MyTelus account. However, when I use the link to finish the registration after I put my information in and submit it, nothi...
Scam phonecall after being on the phone with Telus loyalty department
I find it very interesting that I get a call today from what the caller said was Telus Loyalty program. He told me that because I was a long term customer, paid all my bills on time that Telus would like to offer me a free phone. (iphone or Samsung) ...
Resolved! Telus Telemarketing phone calls
Telus insists on calling my phone number to try to get me to sign up for their mobile phone offers. I am not interested. I have blocked their phone number but the first ring still gets through. Their chat bot suggests registering for the do not call ...
Marketing Calls
Anyone figure out how to stop all the marketing calls when you are already a client?I have contacted customer service 3 times to have me added to the do not call list in their marketing department and the call frequency has actually increased. Every ...
Rewards
Why is accessing the Telus rewards so hard to find. It says it easy, it’s not!! Can’t even find it on the web browser !!
Are ALL the Self Service Options on the website broken?
- I can see a limited amount of acccount data on the My Telus App.- I can see my accounts on my computer web browser.Any attempt to change anything that is "self service" gives me an error that says its not working, please try again.Because of this p...
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