My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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what happened to the wonderful service of Telus?

I have been a Telus customer for close to 20 years. I spent some considerable time looking at the new rates, and they are disappointing. There is no more loyalty from Telus, rate increases that happened regardless of my signed contract, and the curre...

KenH by Neighbour
  • 2053 Views
  • 2 replies
  • 0 kudos

Resolved! Rewards Program

Hi there. There is a contest listed in the rewards catalogue for and Xbox S series. To enter you redeem 2 points. I have entered this and the email confirmations I get are for the contest to win BC lions game tickets. I have a screen shot showing I e...

Jasesak by Neighbour
  • 3385 Views
  • 3 replies
  • 0 kudos

Adding second email address to Billing notification

I am trying to setup a second email address for the billing notification on my account, however the only option I seem to have is to change the primary email address for the entire account (I have 2 services hooked to 1 account, I want to have one of...

dachrist by Neighbour
  • 2051 Views
  • 1 replies
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Resolved! 80$ fee to link account

Hi there, I am a bit suspicious. I am a freelancer and I saw a message about translating a story from English to Dutch. i did the translation and I had to submit it to the following email: [email protected]. Now they are asking me to pay an 80$ ...

Maron by Neighbour
  • 4397 Views
  • 3 replies
  • 0 kudos

Issues printing Canada Post Return Label

You can no longer print the return label online, can this be fixed? Is there a new code or link to generate a equipment return label? Do you have to contact Telus every time in order to get a return label? Optional: You can generate, download, and pr...

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Kane by Neighbour
  • 5046 Views
  • 1 replies
  • 0 kudos

Orders

So I ordered the PureFibre bundle that gave me a free Samsung 55" 4K TV and they said the TV will ship 4-8 weeks after I've activated my services. So 11 weeks go by and still nothing so I start making phone calls and turns out neither telus marketing...

Flavour by Neighbour
  • 1414 Views
  • 1 replies
  • 0 kudos

How come you keep messing with my account

*Friday- I just wanted to move my services to another home for Aug 5th *I Called back *Sat- I was moved to the wrong home *I Called back *Sat- Someone ordered Telus online security on my account *I Called back *Sunday- You cut off my camera access an...