My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Home Internet usage Total Resetting To Zero

Anyone else having problems with the Telus "My Account" "Home Internet Usage" page? I regularly look at my internet usage via the "Home Internet usage" page under "My Account". On the last billing cycle I noticed that suddenly I had two accounts with...

Hinton by Connector
  • 7783 Views
  • 19 replies
  • 0 kudos

Internet faster?

Hi, I am wondering if I am getting the fastest internet that will allow me to download movies faster. Right now when I try to download movies on my tv through my android device there is a lot of buffering and interruptions. My account is Telus 15 123...

GHogan by Just Moved In
  • 2247 Views
  • 3 replies
  • 0 kudos

Resolved! Special bundle price for disabled

HiAm wondering if you would consider having a special bundle price for disabled, and seniors who are going downhill healthwise. When one is going through serious life threatening health issues it is hard to be phoning every six months or once a year ...

Jsusloyal by Just Moved In
  • 3149 Views
  • 2 replies
  • 0 kudos

Communications Company that Doesn't Want to Communicate.

I have to say I'm a little more than angry. I have been waiting on the phone for my second night for over an hour. I gave up last night because I had to get some work done. Telus has decided unilaterally to change my contract and made a second contra...

a9mandm9 by Just Moved In
  • 1979 Views
  • 2 replies
  • 1 kudos

e.Bill spam

Received the same e.Bill three times already today...knock it off donkey's.

ADD SECOND PERSON ON ACCOUNT

How do I add another person's name on my account in order to give that person authority to ask questions, make payments, etc?

Wait time

I've been on phone for 60 mins like how long is this gonna go on for? Third night in a row if someone doesn't answer soon I will cancel all my accounts. Such horrible service

Mad by Just Moved In
  • 1922 Views
  • 2 replies
  • 1 kudos

Prepaid payment

Hi there i made a $100 prepaid payment on my account via phone january 12, the customer service lady said it went through and i got email confirmation that it went through but it hasnt shown up on my bill yet.

YOUR SUPPORT WAIT TIMES ARE A JOKE

Get your act together Telus I've been on the phone for over 50 minutes no callback option and 18 people in the online chat queue? This is completely unacceptable if we serviced our customers this poorly we'd be out of business

DAP by Neighbour
  • 10789 Views
  • 13 replies
  • 4 kudos

Resolved! Pay

I need pay my bill, but this web site not take my payment