A few days ago, a Telus door-to-door representative cold called and convinced me to add Netflix and Amazon Prime to my internet account. My bill before adding these services was $99 before tax, and he said the new amount would be $107 before tax. Today, on Christmas Eve when there is no support available, Telus conveniently sent me an updated bill showing the charges were $144 plus tax - significantly more than I agreed to. I made sure in the activation phone call to confirm the price of $107, which the sale rep did do.
What's the best way to get Telus to fix the obvious lie in their pricing without spending hours on hold?
