Home damage claim
I submitted a damage claim over a month ago. No response. I live at *Mod Edit: personal info*. I’m wondering what’s going on? Ty Rees
Latest topics
Paperless Billing Notifications Not Working for Home Security
I am signed up for paperless billing on both mobile and home security. Mobile bill comes via email every month. For some reason my home security bill never arrives. I have double checked the email on file and it is correct. I even tried to add my mob...
Fiber Instalation Yard Destroyed
This afternoon my son was playing at the front yard and accidently tripped and fall, by the wood that TELUS as you see in the picture negligently installed, luckily nothing major happened minor scratch. I have tried to call and talk to someone and th...
How to get Telus to do their job?
TELUS, been trying to contact you about your horrible services. You're not getting paid until you fix your mistakes. EMAIL ME since your line drops everytime I ask to cancel a feature on my account, real convenient.
Fraudulent Calls/Emails
I received a call yesterday and today from 1-866-558-2245 and 1-866-558-2277. Both were offering me an upgrade on my phone and plan, paying just 55$/ month for a brand-new iPhone 15 or Samsung Galaxy S23 and Tariff Plan for each line + Unlimited Text...
Resolved! Account Cancelled but, still getting e-bills
Took over 5 months to get Telus to STOP billing me for a Cancelled account!!! And just when I thought I would NEVER have to talk to another Telus support person, ever again.....I receive yet another e-bill in my inbox!!!!!!!At least now, when I sign ...
Resolved! Account cancellation
Hi. I wanted to ask, I am account is due for cancellation on April 8. Does that mean I have until the 8th 11:59 it it will be cancelled on the morning. Furthermore, if it gets cancelled, can I still pay the funds, start over & ask for my old number b...
Resolved! My Telus login issues
Anybody having issues logging into the My Telus iOS app? Seems it logged me out automatically and now can’t log back in. I am logged into Telus TV+ without issues, same username and password. Well, it’s been 3 months since I had a Telus issue which i...
RBC Account Holders Beware - New Billing/Payee Info doesn’t match
RBC does not accept a 9 digit account number under the Telus Communications payee. Had to call Telus to get the “tenth” digit so it would be accepted. Thanks Telus for sending me and millions of customers transitioning from ADT Billing to Telus Commu...
Massive Increase in my Bill for Service/Change I Did Not Order
Still reeling from this and of course it's Sunday and I can't call Billing.Bill has gone from $110. to $183. Discovered it when I was in my chequing account and noticed an increase last month. I thought $139. was bad but then I checked my Telus Accou...
