My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Post Secondary discount

So we were convinced to switch from Shaw to Telus after repeated visits by Telus and in part the offer of an ongoing post secondary student discount to our tv services that could be applied following the expiration of the current 6 month discount. Tw...

Baygulls5 by Just Moved In
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  • 2 replies
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Resolved! Call Waiting

Would like to know how much it cost to add call waiting to my home phone line?

Credit on a closed account

Was on hold with Telus for 25 minutes, and threw in the towel. Cancelled my Telus home internet account. Received a statement saying the account was closed and that I had a $25 credit. I would like to just apply this to my mobility account. How can I...

Jilly by Just Moved In
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Email self serve AWOL

Umm so as of right now My Account only shows a list of Email addresses and their associated identities there is no option to manage?

Resolved! Wifi

Does Telus provide a "porn free" wifi service? Is there also an "adult free" service for TV, meaning no adult option? If not, I feel these services should be offered by the viewers choice, and not come directly with the service.

Gemma by Just Moved In
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  • 1 replies
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Frustration with My Account

I'm a new Telus customer with PureFibre 150/150 and Optik TV. Here are some real frustrations as a new customer:- PureFibre customers seem to have different support resources that are not well publicised- every time I use Chat I am told that I need t...

JJR by Connector
  • 2955 Views
  • 2 replies
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Resolved! Billing

Why am I still getting billed. I never signed a term contract. I havnt used any of the home services since October. All telus property was sent back in November. Yet I am confused to be billed $50 a month. How do I make it stop

Thepokey by Just Moved In
  • 4052 Views
  • 2 replies
  • 1 kudos

myTELUS Homepage Top Stories and Weather

For the last few days the Top Stories and Weather widgets on the myTELUS homepage do not load. They were working fine before. I am using the Microsoft Edge browser. I have cleared my browser history, restarted the application and re-booted my PC. I h...

Geoff99 by Neighbour
  • 29469 Views
  • 13 replies
  • 3 kudos

Resolved! Trouble making payments using on-line?

For three or four days I've had no luck trying to make a payment on both my mobile and home services accounts. Today, after no luck once again, I thought i would call 1-888-811-2323 and ask if there is a web site issue, as no one has responded to my ...

Skiddy by Advocate
  • 13741 Views
  • 8 replies
  • 0 kudos