Telus Rewards
Redeemed a Winners ecard but I accidentally deleted it before I could add it to my digital wallet.Can’t find it anywhere on my phone.Can I get it reset to redeem it please?
Latest topics
Services disabled
Why did Telus disable my services 3 days before my move appointment?They did this a month ago "by mistake" and it took days to get everything running again.I understand that (depending on time zone) Telus discontinues service the day before your reco...
No payment button on account
I can not seem to pay my phone bill on the MyTelus website, nor the app. I can view my bill on the website, how ever there is no option to pay it, anywhere. I can see everything except a "Pay now" button. As for the app on mobile, the billing page si...
Resolved! Why am I blocked from Google maps and all things related to Google?
Hello, This has been a source of frustration for years now - I have an xxxxxx@telus.net email address. Whenever I try to access Google Maps (it's incredibly useful to have access to this... other maps are nowhere near as good) - or when I try to logi...
Account number and postal code - enough to access anything?
I got cold texted about a Telus internet promotion and gave them some info before changing my mind. All they asked for was my account number and postal code (which might as well be my building's address). I'm not 100% certain it was a scam as they we...
Resolved! Redeemed rewards for amazon card. How do i get the card
I redeemed points for an Amazon card. How do I get the card?
Unhappy
Account [mod edit - personal info] - this account has been disconnected twice in November winter months I might add, and now it’s not even the first week of December. I would like to put a complaint in as this is ridiculous 3 times in 5 weeks and I’v...
Upgrading my service
I'm trying to upgrade my services bundling Internet and TV and the online system sends me to Telus Assist rather than to Checkout. I've spent over an hour waiting for a live assistant and then they aren't prepared to give me the online deal.
Billing prices shooting up, customer service GONE
In September, my bill was $164. In October, my 'discounts' ended and it shot up to $194. Telus loyalty dropped it to $173 for November - on a 2yr term. The December bill is $187. Tried to contact Telus - can't find a phone number. Tried chat - no age...
