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Whywhywhy
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Joined 3 years ago
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Re: Services disabled
Yes, they completed the service. I couldn't work for 2 days (again) because of this. Found out there is a "bug" in the Telus self serve webpage/app when changing your move. It seems to only happen if you change your booking. It will allow you to change the install date and time but doesn't (always?) pop up a window that prompts you to change the disconnection day & time. We lost 3 days of service this time. Last month it was week of lost service as Telus decided that we wanted our service disconnected a month before we moved. Spent 3 days (literally) on the phone to get that fixed. Tip:If you have booked a move and need to change it - do NOT use the self serve. You should call in, spend your hour or 2 on hold and avoid the website/app flaw.3.3KViews0likes3CommentsServices disabled
Why did Telus disable my services 3 days before my move appointment? They did this a month ago "by mistake" and it took days to get everything running again. I understand that (depending on time zone) Telus discontinues service the day before your reconnection. I can't even speak to them until tomorrow. Why why why?3.4KViews0likes5Comments