ContributionsMost RecentMost LikesSolutionsRe: Billing prices shooting up, customer service GONE I ran into similar problems. Arranged a call-back. Didn't hear from them at the scheduled time. Then a couple of days later they called when I was busy. Upgrading my service I'm trying to upgrade my services bundling Internet and TV and the online system sends me to Telus Assist rather than to Checkout. I've spent over an hour waiting for a live assistant and then they aren't prepared to give me the online deal.