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refund has not been sent in 18 months.

Just Moved In

My account was canceled back in around May 2022. due to a new offer. However the refund check hasn't sent out  and I didn't noticed it until yesterday. I used to trust Telus is a ESG company and will always take care of their customer to a higher standard compared to their competitors, based on their market campaign.  My past experience was that Telus normally send out refund check within a month. However, this experience definitely has negative impact of their reputation in my circle. Hopefully there will be action to be taken from Telus to rebuild my trust on them.




Community Manager
Community Manager

I've sent you a private message 🙂

But I haven’t received it. Hao

On my iPhone