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Are Telus Rewards down?

UserJenn
Just Moved In
My Telus account shows my rewards balance but no links actually take me to the catalogue.
I've tried logging in on Chrome, via the app, and links from emails. Nothing is working. Is the Rewards Catalogue down?
5 REPLIES 5

A-B
Community Manager
Community Manager

Hello! Our Rewards team is actively investigating the issue and will have everything corrected asap. Appreciate your patience!

Missmilly
Just Moved In

I have been having the same problem. I clink on my rewards link and no catalogue comes up. I have been trying for 2 weeks now and have called Telus several times regarding the issue to no avail. I have been told now to try again on Monday Feb 12th. I hope they have this resolved before then.

makers21b
Just Moved In

My Telus account shows my rewards balance but no links actually take me to the catalogue.I've tried logging in on Chrome, via the app, and links from emails. Nothing is working. Is the Rewards Catalogue down?

Me too they sent an email for an offer
but I can not find any link to redeem the offer

A-B
Community Manager
Community Manager

Hello. Our Rewards team is aware of this issue for some users and is actively working to get it resolved. Apologies for the inconvenience!