Receiving late billing notices when the account was paid days ago. Big waste of time to follow up. Enormously frustrated by this lack of attention to detail by Telus. No shortage of endless sales and promotions but zero actual customer support.
my Telus call backs always go straight to voice mail. Are outers experiencing that?
I noticed I have been paying for home monitoring service for months. I do not even have this set up. The technician came maybe a year ago to upgrade my Internet and offered home monitoring but couldn’t set it up because my doorbell is broken. I would...
I signed up for an internet service a couple of days ago and received an email with a link to complete the registration for my MyTelus account. However, when I use the link to finish the registration after I put my information in and submit it, nothi...
I find it very interesting that I get a call today from what the caller said was Telus Loyalty program. He told me that because I was a long term customer, paid all my bills on time that Telus would like to offer me a free phone. (iphone or Samsung) ...
Telus insists on calling my phone number to try to get me to sign up for their mobile phone offers. I am not interested. I have blocked their phone number but the first ring still gets through. Their chat bot suggests registering for the do not call ...
Anyone figure out how to stop all the marketing calls when you are already a client?I have contacted customer service 3 times to have me added to the do not call list in their marketing department and the call frequency has actually increased. Every ...
Why is accessing the Telus rewards so hard to find. It says it easy, it’s not!! Can’t even find it on the web browser !!
- I can see a limited amount of acccount data on the My Telus App.- I can see my accounts on my computer web browser.Any attempt to change anything that is "self service" gives me an error that says its not working, please try again.Because of this p...
I keep receiving texts from 183587 claiming to be TELUS and that I have a payment "past due" The message reads:FreeMsg TELUS 8884961481: (changing message about being reminded to pay).Reply 1 to pay, 2 if already paid, or 3 for more details I have au...
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