TELUS Neighbourhood

Home Security Getting billed for equipment I've already returned

I signed for the Telus Home Security thing and a few days later I returned since the equipment didn't work at all. For my surprise, I just found Telus is charging me 601.80 for items I have already returned. What a scam!!!!Please cancel that bill bef...

Stopping billings for services canceled in July

Cannot believe this but I have again received a billing for home services in a homecwe moved out of July 30th. Tired of calling service personnel only to achieve nothing! I want to stop these billings and recoup payments made by autopay for August an...

Aggressive upsell calls

Last week I got a call on behalf of Telus to sell me on some kind of online privacy/security protection service. I listened to the salesman's pitch, then told him I didn't feel I needed the product and wasn't interested. He absolutely wouldn't take n...

Change email

I am a single mom on disability and I need to reinstate my low income discount

Hi, I need help reinstating my low income discount and have had a very hard time getting anyone to answer the number i have been given. Can someone please help me?

Free TCL 55in tv

Did everyone who purchased a TCL 20 Pro 5G phone get their free tv? I registered, was confirmed and then never heard back.

How can I delete all my old credit card data?

I recently updated my new credit card info only to see a selection of four different cards I've used in the past. How can I delete these old credit card numbers and data? I've been through the virtual assistant, and every other page on the site. Don'...

My TELUS - home internet usage details not showing up

I normally go to a page under Internet in My TELUS to look at daily totals for my home internet usage (downloads/uploads/total data by day). It doesn't seem to me be working for the last two days, The total home internet to date for the billing cycle...