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Forum discussion about TELUS Home Services plans and accounts.
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Worst customer service I've ever seen.

Why are you so terrible at customer service? chat: Virtual chat useless; can't answer complex issues. Live chat 50+ queue.email: No replytelephone: over an hour wait in person sales agent: may have lied to my face but can't speak to anyone to confirm...

Emby5703 by • Just Moved In
  • 6513 Views
  • 5 replies
  • 3 kudos

Resolved! Usage Alerts

Greetings, I seem to remember seeing the ability to set internet usage alerts. Am I remembering this correctly? I can't find this option anymore. Telus has disabled the app for BlackBerry, so I can't use that any more. Thanks,Shane.

Shane by • Leader
  • 3132 Views
  • 2 replies
  • 0 kudos

Phishing popup

After spending 2 hours yesterday with Support, changing password, doing scan, going thru every conceivable possibility, everything seemed fine. But no, today my Phishing popup is back ! Is anyone else getting this message...."Your Telus account setti...

Resolved! How to get Telus to return my calls re: damage they did to my power line installing Fibre Optics?

Last summer Telus intalled Fiber Optics in my area and Boxing Day, I lost power to my home. When EPCOR repaired the line, they showed me how the Telus line was sitting on the damaged EPCOR power line. They were supposed to be nowhere near the existin...

Job Application Question

Hello!I have recently been thinking about applying to join the Telus retail team, however, when I do try to fill out an application it rejects it because I am not 18. My question is, why do I have to be 18 to apply for this job, and could there perha...

Account recovery

My wife's email was hacked, and now we have no access to our account number to pay our bill. Is there any way to get our account number? We can at least log in to our account and change the email address

Poolman77 by • Just Moved In
  • 3918 Views
  • 2 replies
  • 0 kudos

Resolved! account settings

I keep getting a popup message saying"your Telus account settings are out of date". Have checked my settings and can't see what's wrong....any ideas ??

e-mail only

I just want to be able to keep my telus.net e-mail address but now have shaw wifi at home. Telus is charging me 71.00 per month for my home service which is telus internet 15 200 GB. is this the only way i can keep my e-mail address which i dont want...

SonjaT by • Just Moved In
  • 3123 Views
  • 1 replies
  • 1 kudos
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