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Forum discussion about TELUS Home Services plans and accounts.
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bill

had optik t.v. and more internet speed set up on may 4th it’s now june 15. also notice bell took a month payment out when i was told telus would cancel it for us. and we need paper bills, husband can’t pay online due to a stroke in case something hap...

TELUS SENT ME TO COLLECTIONS WITHOUT ME KNOWING!?

I closed my internet account back in 2017. I thought everything was taken care of such as payments and closing balances etc.I happened to check my junk mail in my folder today and I had an email from a collections agency called General Billing inform...

crewe13 by Neighbour
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Manager

I was on a two year contract and recently I talked to customer loyalty department to renew my contract. I was given a package for $49 . One of the credit was not applied for more than a year. I was told by the rep to talk with their manager to overri...

tiwana by Neighbour
  • 1988 Views
  • 2 replies
  • 1 kudos

What to do with an extra ONT?

Our basement used to be rented out and the tenant had Telus Optik service. They have since moved out and we have renovated the basement as we will no longer be renting it out.We have an ONT already for our service so we don’t need a 2nd.What do I do ...

Why wont they acknowledge the notes on my file.

I had my installation in March, two days after installation we determined we didnt want the home security system due to cost. The installer came the next day and uninstalled all the security equipment and took them with him. I have called now 3 times...

Resolved! notice

if Telus can't get it together enough to send me my invoice by email instead of me trying to remember to go on their website and try to remember how to access the account, why can't they at least send an email stating that the invoice is due. Instead...

timko by Neighbour
  • 1904 Views
  • 1 replies
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Possible Scam call from 888-811-2323

I read a thread from recently about this very thing, but it has already been locked (??) so now I'm creating a NEW thread about it. Please do not lock threads about ongoing issues unless the have been resolved. The original link is:https://forum.telu...

Cancel my home service

I have called telus multiple times over April 2023, to let them know that I will be moving and need the service cancelled each time assured my service is cancelled I logged into my account today to realize my services are still active. What do I need...

pdhanoya by Neighbour
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Problems scheduling a move

First time poster but current PureFibre customer in Richmond, BC. Called in back in April to schedule moving my services and add on Optik TV and a home phone. Seemed everything went fine then, got a confirmation as expected, and then... no technician...

theros by Neighbour
  • 2043 Views
  • 2 replies
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Home damage claim

I submitted a damage claim over a month ago. No response. I live at *Mod Edit: personal info*. I’m wondering what’s going on? Ty Rees

Ty1961 by Neighbour
  • 1791 Views
  • 1 replies
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