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TelusUser50
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Possible Scam call from 888-811-2323
I read a thread from recently about this very thing, but it has already been locked (??) so now I'm creating a NEW thread about it. Please do not lock threads about ongoing issues unless the have been resolved. The original link is: https://forum.telus.com/t5/My-Home-Account/1-888-811-2323/m-p/134236 When they called me, they got out of me that it's a shared account, but I don't think they have the other person's name or phone number. From Nighthawk, posted in February: There are several discussions about this on the forums already. Yes, it's a valid Telus number. Yes, there are scammers that spoof the caller ID data to show that number to try trick people into giving them information. The +1 at the beginning is an easy way to spot it as a scam. If you are a Telus or Koodo customer, you can enable Call Control (free) and can filter out those calls. Mobility: https://www.telus.com/en/support/article/call-control-for-mobile-devices-explained Landline: https://www.telus.com/en/support/article/call-control-explained ===== I have Call Control, yet I was still being called every day, or other day. CC only stops auto-dialers, but if the scammer is listening, they can easily pass the prompt. And with speech-to-text, it's easy for a program to 'hear' the prompt question, and press the correct number, so CC isn't enough. We need an (optional, user-picked) system that can block callers without a name in the call display, and filter those names or numbers close to known businesses. I hear about number-spoofing.. if it has a designation, then why can't it be detected? 3 weeks ago, Garrycalgary asked in that thread: I wish Telus would provide an official statement on this very active scam number ===== I called Telus about it and the person I spoke with said it is a Telus number, and that they are monitoring for it, and are keeping track of the numbers who get called. He said that Telus would only call a customer from a Callback, and while the number is from a scam group, calling it back redirects to the real Telus.. sounds fishy that the same number can lead to 2 different locations, so I hope I didn't just confirm my account with a scam center that copied all of Telus' menus and messages! I have my conversation with Telus recorded, but not from when they called me.16KViews1like5Comments