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Cancel my home service

pdhanoya
Just Moved In

I have called telus multiple times over April 2023, to let them know that I will be moving and need the service cancelled each time assured my service is cancelled I logged into my account today to realize my services are still active. What do I need to address this? 
I am not sure why telus is making it so difficult to cancel the services. I am not on a contract.

1 REPLY 1

NFtoBC
Community Power User
Community Power User

If all else fails, send a letter to the address on your monthly bill, and keep a copy.

NFtoBC
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