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The MyTelus Profile name has changed

Just Moved In

I have been using Telus for several years. I managed both my account and my mothers "linked"account. After my moms death, someone at Telus changed my profile name from Scott to Marilynn. I've been trying to sort this out with the Telus agents however, their lack of english comprehension seems to be interfering. I keep dealing with the Phillipines or Inda call centres. I know its probably not a big deal to most, but seeing her name come up just serves as a reminder of her loss.


Community Power User
Community Power User

Not sure if this is what you want but if you login to the account and select My Profile there is an option to Change subscriber name.

Just a long time customer hoping to help.