Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 127 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
  • 7 kudos

Resolved! Optik TV Evolution

We switched from Shaw to Telus and I am confused. We can’t play recorded shows or delete them from the TV. Is there an in depth user guide for Evolution to review. Everything I found online doesn’t match our equipment.

Phoar by Friendly Neighbour
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  • 5 replies
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Resolved! Unable to login to new TELUS TV+ app on iOS and iPadOS

I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Internet connection and try again." Occasionally I notice...

LindaT by Just Moved In
  • 26353 Views
  • 29 replies
  • 2 kudos

Things I miss and things going wrong

Went to play a recording and it is not playing though others are.This has happened before. Also one day went to play a recording and they were all gone, like some concerts I had recorded, not happy. I went from Shaw to Telus. Miss that the remote doe...

Percy by Friendly Neighbour
  • 3223 Views
  • 11 replies
  • 0 kudos

Telus TV+ app UX is poor for easy viewing

Recently switched from Shaw to Telus for TV, while I personally don't have any problems with using the Telus provided hardware (TELUS TV Digital Box) and TV+ app, my grandfather cannot reliably use it by himself (his tech skill is inept). He has cons...

jrods by Neighbour
  • 2223 Views
  • 5 replies
  • 0 kudos

Resolved! 4K picture problem

I've noticed for some time that there's an issue with the picture quality I'm seeing on my 4K box/tv combination.Think of the 4k screen real estate as 4 HD quadrants: 4K @ 3840 x 2160 and 4 quadrants @ 1920x1080. I've seen the issue on a wide range o...

Pieter43 by Helpful Neighbour
  • 7351 Views
  • 16 replies
  • 0 kudos

Missing Episodes

@dru - South Park- Season 26- Episode 2- Feb. 15th, 2023- HBO

Resolved! HDMICEC question

What is the HDMICEC in the current Telus digital box or PVR? You guys just added that a few months ago what does that setting do? Thank you.

Optic evolution question

What problems are you guys facing with optic evolution right now? One guy made a video on it and he said he can’t record because he was a pig TV subscriber.

Resolved! Cloud PVR Buffer

Will this option still be available when the new system rolls out “When you’re watching a live program, your PVR will automatically save (buffer) it for up to 90 minutes. This allows you to pause, rewind and fast-forward (up to the present moment) wh...

Netflix

Do I have to pay extra Netflix subscription fees if I am paying for the Telus channel already

Doug8 by Just Moved In
  • 1022 Views
  • 1 replies
  • 0 kudos
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