Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Resolved! Missing epsisodes of Tyler Perry's Sistas and The Oval

How do we get the full season, or get on demand to load the full seasons, of the following:Season 5 of Tyler Perry's Sistas only has the first 4 episodes on demand.Season 4 of Tyler Perry's The Oval only has the first 4 episodes on demand.

Dhduncan by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Programing an Optik TV Remote Slimline 2

There's a lot more to this story but for now I'd like to know how to program the Optik TV remote when you can't increase the volume of the STB because the only thing the remote can do is turn the STB on or off.

shegide by Organizer
  • 3 replies
  • 0 kudos

Resolved! TVs and freezing

Smart TV and Apple TV’s in our home are freezing and losing internet connection in our home, upstairs and downstairs. We have fibre optic to the house, and a Telus router. Pay for unlimited Telus 75 service. I also bought Euro boosters, although at 7...

Genie by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Holiday music on Stibgray

Where has the holiday music channel on Stingray gone? Not the Holidays app but the Stingray channel got holiday music that was there until this year.

Leigh1 by Just Moved In
  • 2 replies
  • 0 kudos

Crave guide

Am I the only one that finds the guide for Crave to be the world's worst? When you move the cursor over the movie, all that happens is that the thumbnail gets 3% bigger. No description, nothing. And under the thumbnail the only info is the year. At l...

pops1956 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! TelusWire

I’m just curious if anyone has had this issue arise with Telus. I’ll preface by saying I’ve been a long-standing Telus customer and my accounts are all in order. In fact, Telus owed me money in 2018 when this was alleged. So yesterday I receive an em...

Cking88 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Recording a show at a specific time not working.

I record Global News (Edmonton) every day and no matter what I do, it records the 5-6 am news and the 6-9 am news. I have set my PVR to only record one episode and to record starting at 6 am but I always get both. Any suggestions?

Missing episodes: Doctor Who on Crave

Two episode from Doctor Who, Season 4, episodes 15 and 16, The Waters of Mars and Planet of the Dead are missing from Crave. They’re available on the Crave app, but not on the Optik TV interface.They were there a few months back, so maybe they just g...


On demand, Real Housewives of Cheshire season 14 is missing episode 6. Please add this ASAP. Why though??? Sandy