Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Optik TV app error code 444110

Trying to 'time shift' and I get this message while trying to use the app on my tablet. I pay for the service and can time shift while watching on my tv

DRW by Just Moved In
  • 1 replies
  • 0 kudos


For a week I have been trying to access two of the theme packages I signed up for. Customer service in Guatemala are always friendly but have not solved the problem. Chat tells me to call and when I tried the "escalation' I got a message to call a nu...

aande by Just Moved In
  • 2 replies
  • 0 kudos

Guide program times.

Channel content on channel 355 Cottage Life, is two hours off and content on channel 716 TravelXP, is one hour off from their supposed times.

kenbo by Just Moved In
  • 1 replies
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Resolved! Makeful

Has Makeful gone from Telus? I can't find anything about it.I did enjoy their frequent reruns of Whose Line Is It Anyway

Alister by Organizer
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Resolved! Orange People

Does anyone else notice certain shows....people look orange like Donald Trump X 3 ???? I noticed it on The Masters golf today, and tonight the movie Top Gun is on and they look ridiculous . I have 3 TV's and it is the same on all....so it aint the se...

Kalidgh by Advisor
  • 4 replies
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Optik TV and Internet usage

Does watching shows on Amazon Prime contribute (count) to the data usage?

Lith by Just Moved In
  • 1 replies
  • 0 kudos

App Platform

Is it possible to add u tube kids to the app platform, we came over from, shaw and it is one thing we miss. It is nice for kids in the household to access this app that does not stop for ads and such. Please Please consider this for all the moms out ...

momklc by Just Moved In
  • 1 replies
  • 0 kudos

Tv has no volume when connected to set top box

Just connected a new wireless set top box to a second tv. Programmed the remote to operate tv and box. Can change channels but have no sound. Secondly,I am in Alberta but my region is set to Lower Mainland. How do I change that?

Diesel by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Reset Arris 4K box

How do I go about restoring the box to the initial setup screen where I pair it with the modem? I’ve held down the top button for 10 seconds, does nothing.