Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 67 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 20847 Views
  • 43 replies
  • 5 kudos

Telus TV app mark as watched iPad

Is there any way to mark a show or season as watched in the Telus tv app?This app is terrible for tracking progress. Most of the time it fails to log progress in episodes and since the new Telus app rolled out some shows I can’t get it to track in an...

judobrett by Just Moved In
  • 731 Views
  • 2 replies
  • 1 kudos

Resolved! Arris VIP 5662W PVR

Hello Does the Arris VIP 5662W PVR support Dolby Vision? My Sony TV has an HDMI port that allows an HDMI signal selection of either Standard, Enhanced or Enhanced (Dolby Vision) it’s the port I have my Arris PVR connected to. Thx.

Sonyboy by Neighbour
  • 996 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Optik-TV: How does one set NetFlix primary location?

Telus: With reference to https://help.netflix.com/en/node/128339?g=c0a66aaa-a712-489b-913f-ecace59fd099&lkid=URL_LEARN_MORE_1&lnktrk=EVO ... How does one set the primary location in NetFlix app in Optik-TV? (Television is not a "smart TV" -- it is sh...

Resolved! Cloud PVR equipment

@KHR Is this the box Telus is using for the new service?https://www.commscope.com/product-type/broadband-video-devices/video-devices/set-tops/video-devices-for-android-tv/vip7802/

Resolved! HDMI Handshake issue.

Hello I have had a problem for several months that has become worse. When I turn my TV on it can have a green screen. I can hear the audio from a program and I can change channels. I have changed HDMI cables and got a new PVR. When I unhook the PVR H...

Sonyboy by Neighbour
  • 2288 Views
  • 4 replies
  • 0 kudos

Telus TV+ not responsive on Chromecast with Google TV

After watching TV for a while on the Telus TV+ app on Chromecast with Google TV, it becomes unresponsive. The back button and directional buttons that usually bring up the guide do not work. The live TV channel continues to play but there is no way t...

NotGood by Friendly Neighbour
  • 1872 Views
  • 3 replies
  • 0 kudos

Netflix isn’t working

Before adding Netflix to our Telus account, we used my son’s Netflix account. Now that we have Netflix via Telus (and confirmed it’s activated) we can’t use it. Whenever we start the app, it asks to Restart Your Account or Sign In.I’ve taken the step...

Multiview

Why did you guys remove multiview from optic TV where we can watch a sporting event on one screen and the other live TV on the other screen? Is that back on the new box optic evolution?

Resolved! Upgrade Optik TV Hardware

Hey, this is a question for our community moderators to look into - I am interested in upgrading to the new Telus Optik experience. I reached out to chat about upgrading and what they said was "These promotions are currently offered to new Optik TV u...

Accessibility feature request

Please add voice guidance to the new optic TV evolution where it will read stuff out loud for people who are blind or visually impaired. Shaw has been doing this on the newer blue curved TV for a while now also, please allow us to make the guide larg...