Which boxes did you receive? Do you have remotes from a previous Telus box? Are the new boxes different than the old ones you had? You would need to use a remote to control the box. They cannot be controlled by a phone.
As for the Samsung Frame, do you have a Samsung One Connect box for it? Your TV should have come with one. Any set top box that you receive, from any provider, will need to be physically connected to a TV.
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