Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 56543 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42487 Views
  • 43 replies
  • 7 kudos

Google Home not recognizing Optik TV Box

We have Optik TV at two residences, each with a different modem. All on the same account. We are trying to link Google Home to Optik TV at the second residence but GH does not recognize the Optik TV box as a device in set up. It instead shows TWO mod...

anniemac by Neighbour
  • 930 Views
  • 0 replies
  • 0 kudos

Resolved! Pik TV on Amazon fire tv?

Does anyone know if you can download the PikTv app on an Amazon Fire tv 4?Thanks!

Jayg22 by Neighbour
  • 4381 Views
  • 1 replies
  • 0 kudos

Episode missing from Days or our lives

@Amyj episode 13 from season 58 is missing from the days of lives streaming library in the Optik tv app. Original air date was Oct 5

Wooffy by Neighbour
  • 1659 Views
  • 2 replies
  • 0 kudos

same channel on a different tv nearby

Had Shaw with IR extender and component output to tv in another room. No need for another box. How do I do this with optictv? I don't see any outputs. Kind of looks like I need to rent and pay for another box? I live alone, don't want this expense, a...

Max1 by Neighbour
  • 1490 Views
  • 1 replies
  • 0 kudos

TCL, Roku, TV code for TELUS Slimline 2 Remote is 0021

TCL, Roku, TV code for TELUS Slimline 2 Remote is 0021Tried all the codes on the TELUS web site for TCL tv's and they didn't workI saw on this form to try 0021 Press options on bottom of remote till LED light flashes 2 times next to power buttonstype...

Doug7 by Neighbour
  • 12576 Views
  • 2 replies
  • 3 kudos

Service Unavailable on Channel 804

On a periodic basis, we are receiving a "Service Unavailable" message on channel 804. See the picture below:This happens at least once or twice a day for about 10-15 each time. Has anyone else experienced this? Yesterday I had a frustrating call with...

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Resolved! NHL center ice

I purchased NHL center ice and the games aren't posted on the channels more than a day ahead. There is a game I want to record for Friday because I'll be at work.My previous provider had games posted weeks in advance on their center ice channels.Is t...

Bison by Neighbour
  • 2460 Views
  • 1 replies
  • 0 kudos

Upgraded Pik TV box

Is anyone else going through the same ordeal as me? It's been since may that I requested the new upgraded box and still no sign of it. I've been calling Custumer service and Retention every month and every time I have to explain the issue over and ov...

chaveza by Neighbour
  • 1164 Views
  • 1 replies
  • 0 kudos

Resolved! frequent optik tv and internet freezing

We have been seeing and increase in the frequency of our optik tv and our internet connection "freezing" this started several months ago and was happening every two weeks or so. This "freezing" now happens daily, even though i have been restarting an...

No video

I get sound and menus on my piktv on Apple TV but no video. Resetting video use to work. Now it doesn’t

DJPali82 by Neighbour
  • 1189 Views
  • 1 replies
  • 0 kudos
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