Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hi, I have 1 standard and 2- 4K boxes, hooked to older TVs. While watching a show on PVR, both 4K boxes randomly switch to Amazon on 424. Happens 2 or 3 times in 3 or so hours of watching the PVR. Very annoying. Does anyone have any suggestions? Trie...
Hi, we were having issues with our old wireless box, they sent us a new telus TV digital box, however, it was not compatible with out existing wired box for recordings. They sent us a new wireless box but no remote. Is the Telus tv digital remote com...
Roughly a couple of weeks ago, my ability to use Telus Home Assistant to voice control our PVR stopped working properly. I tried unlinking and relinking the account. I tried power cycling everything. I added Alexa to the mix which didn't help. I am a...
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't have the app for it, we generally watch it on channe...
We have been with Telus for years, but the issues are exhausting! (No sound or no picture.) We have only stayed because internet is better than Shaw in our neighbourhood. We even bought a new 55 in TV thinking it was the TV. We have been restarting e...
This should a pinned thread for everyone to keep adding too since it seems to be another ongoing issue with recording flaws.Here is the list of shows currently showing in my recordings that have a Red Circle beside it and haven't gone away in over a ...
I recently connected a soundbar to our slimline 2 and now the minimum volume is way too high and I can’t get it back even after disconnecting the power for the soundbar. Do I need to reset my remote? I have no manual volume controls in my Samsung TV
Are there any plans to include upcoming program reminder option in Optik TV similar to what we had with Shaw? It is useful for disabled residents with accessibility deficiencies.
We made the switch from Shaw to Telus after 20+ years and so far, we are just frustrated. If anyone can help with any of the following problems, we would be grateful.1. Shows are all being recorded one to two minutes early. We don’t want any recordin...
