Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Wireless box pairing screen not coming up

Hello. We are trying to pair our arris wireless box. We have been using it wired for awhile, because my husband didn’t know it was wireless. But we aren’t getting a pairing screen.No matter how many times we restart, reboot, both the modem and tv box...

MandyMac by Organizer
  • 3 replies
  • 0 kudos

Resolved! PVR Recordings don't match when I view

Optik TV:This is one of several issues I'm having with the PVR function of the new Optik TV system.When I select a recording to play, its not the correct one.1) When I go into some of my PVR recordings to play, it lists the groups ( ie Court Cam-8 Ep...

RobG3987 by Ambassador
  • 10 replies
  • 2 kudos

Delayed live sports on new Telus android box

Anyone else experiencing their NHL feeds being 10+ seconds behind the actual play, and even other streams?Trying to discuss the game in real time with friends and other fans has become impossible because every significant play is spoiled before I get...

BradCL by Organizer
  • 11 replies
  • 2 kudos

Missing episodes On Demand

90 Day Fiancé: The Other WayWhy are episodes 12 and 13 of season 4 missing?

Vcomeau by Neighbour
  • 1 replies
  • 0 kudos

Resolved! Alaska Daily disappeared from TV On Demand??

I am half way thru the season episodes and the whole thing disappeared from TV On Demand…… anyone experiencing the same thing and can someone helping getting it back? T___T

va2yes by Neighbour
  • 1 replies
  • 0 kudos

Price increases

Anyone interested price increases coming in June Price increase increases to packages and equipment rental by $5 a month

pvr deleted all recordings

My mom was having an issue where she noticed a show wasn't recording. Last time she saw it happen, she restarted the box, recorded the episode at a later time, and it was fine. When she restarted it today, every recording she had was deleted. We wait...

hedyp by Neighbour
  • 1 replies
  • 0 kudos

Unable to upgrade TV equipment due to being a current client

My contract with Telus home services is up in a month. I tried to call the loyalty department to sign up for another 2 year contract but they are unable to upgrade my TV equipement to the new Telus TV system with cloud recordings. According to the ag...

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