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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by • Community Manager
  • 611 Views
  • 0 replies
  • 1 kudos

STB Upgrade

I recently replaced a TV with a new 4K TV. Now I need to replace the old STB with a new 4K STB (I already have a 4K PVR for another TV in the house.) Does anyone know if I have to talk to care agent to get a new box? Is there someone to order it onli...

Triniwin by • Just Moved In
  • 605 Views
  • 1 replies
  • 0 kudos

Receiver/amplifier power sync problem

Hi all. I've programmed my new Slimline2 remote for my new 4K tv & my Onkyo AV Amp/receiver no problem. Can control everything ok, but the amp won't turn on or off with the power button on the remote. I've done the power sync thing (0007) a couple of...

Scott1000 by • Just Moved In
  • 1192 Views
  • 3 replies
  • 0 kudos

Knowledge Network

Why oh why is Knowledge Network not available on Optik tv in Alberta??? It was by far my favourite channel when I lived in BC and I really miss it. Is there a possibility that Telus will negotiate with them so we can watch it here?

Jlaw1 by • Just Moved In
  • 804 Views
  • 1 replies
  • 0 kudos

Slimline remote 2

How do you toggle between tv and amplifier?

Trevor2 by • Just Moved In
  • 614 Views
  • 1 replies
  • 0 kudos

Resolved! Optik TV Audio lost on Netflix Prime Apps

My mother is using a Hearing Aid streamer to Bluetooth the audio to her hearing aids. Worked fine until about 3 weeks ago, now she is unable to maintain a connection when using the Netflix/Prime apps within Optik TV. Regular live tv, on demand and re...

MLK2 by • Organizer
  • 1858 Views
  • 3 replies
  • 0 kudos

Receiver won’t recognize remotes

I have Telus satellite tv (not optic) and all of a sudden my remote quit working, changed the batteries and tried to reset it and nothing. I can control the tv but the receiver doesn’t respond to the remote. Tried another Telus remote from another re...

Shirl1 by • Neighbour
  • 1829 Views
  • 5 replies
  • 0 kudos

Netflix Subtitles Illegible on Optik TV

Hello;I have set the type colour, size, and background on my Netflix account but that is not what appears on Telus Optik TV. Also, quite often, the subtitles disappear too quickly particularly when they are difficult to read in the first place with w...

ChrisX by • Organizer
  • 1404 Views
  • 4 replies
  • 0 kudos

Error Code 4-44-50009

Have been trying to use On Demand streaming on my laptop the last couple days using the onthego website but keep getting "Sorry, and error has occured. Please try again later. Error no. 4-44-50009" Have tried restarting my optik boxes and router with...

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