Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Exiting Netflix

Why doesn't the exit button on the optik remote exit out of Netflix?! This drives me crazy. Is there another way to exit Netflix without going to menu in Netflix?

Roseylens by Just Moved In
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Resolved! Disney + (plus)

Recently I requested the addition to my Optik TV Channels the Canadian station identical to Disney + (the United States name of channel) as I specifically wished to view a three night Documentary series produced by Disney & directed by Peter Jackson ...

ksthyp by Just Moved In
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Optik TV - Cannot view recordings on wireless STBs

Has anyone experienced this issue? I have a Technicolor Network Hub and Technicolor WiFi6 Wireless Access Point. I have a PVR and two wireless STBs that are directly connected to the Network Hub by CAT6. I can no longer view recordings, nor use any o...

mpisko by Just Moved In
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Resolved! Channel updates?

Greetings, Where can I find a list of recent channel changes? Thanks,Shane.

Shane by Leader
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NFB App to be Discontinued

As of December 9, 2021, the NFB (National Film Board of Canada) app will no longer be available through Optik TV as NFB has decided to turn down the capability on the TELUS TV platform. This was a free app included in your Optik TV subscription so th...

How to get The Frame channel?

I was just offered to switch to Telus from Shaw after being with Shaw over 20 years. I received the agreement but am about to cancel because I was not promised the comfort to get the package of TV channels that I currently have. I am blindly acceptin...

Constantly adding Promo & OnDemand channels

Anyone else just sick and tired of Telus constantly adding Promo and OnDemand channels? Every time there is a reset, I end up having to manually customizing my guide because Telus keeps adding more and more Promotional channels. Every time it takes m...

ugh by Just Moved In
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CFAX radio not on Optik TV?

Seems I can find any other local Victoria radio stations on the Optik guide except CFAX 1070. Is there a reason for not carrying it?Thanks.

65Val by Coach
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OPTIK TV on Apple TV not taking Canadian feed

Anyone know why I can watch an American Station (eg CBS) TV on my apple TV and not get interrupted by the Canadian feed. I.E If I watch football on a regular TV I get the CTV feed on the CBS station but if I watch the same thing on my Apple TV this d...

Netflix on Optic Tv wont sign in

I have a netflix account but do not have a paid package through Telus. My netflix was created before switching.When i go to Nexflix app and sign in it wont accept my login through Telus tv. However with internet connected to my tv I can sign in throu...

laxbird by Neighbour
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