Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 110 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

Resolved! Telus TV+ App HBO

The app keeps asking me to subscribe to HBO even though I already subscribe through Telus, same with Crave. iPad, IPhone Apple TV

Telus TV+ groundhog day can't log in.

I can't log in to Telus TV+ on either my iphone 14 or my ipad for the past 2 days. I have tried everything suggested and still no luck. keeps telling me to log in then I log in and again tells me I am not logged in. Groundhog day. Who do I call?

lp1212 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Wireless optik box

My wireless optik box has suddenly lost its wifi connection. I just keep getting the one me then two gear display. Other devices (ps3) have no issue with connection so it’s not the wifi range. Will hitting the pairing button fix it? Will that disrupt...

PennyB by Just Moved In
  • 1 replies
  • 0 kudos

Optic TV & Samsung TV with 'voice activation'

Just got a new Samsung TV. The TV's remote has 'voice activation'. I'd like to be able to use this feature when using the Optic TV channels. Is this possible? If not - how to 'talk to the TV'? We had Shaw until recently and that feature is one we rea...

Resolved! Telus TV + on Android TV problems with live TV

I have a sony A80J tv which has android TV. I tried downloading the telus tv + app. Video on demand plays fine, and if I go to the program guide a chose to play a program from the beginning it works fine. However, if I try to play a program that's cu...

Dococ by Friendly Neighbour
  • 1 replies
  • 0 kudos

What happened to Telus' 4K basic offerings?

On Feb 12, I cancelled Telus to go to Shaw for the updated modem and 4K TV boxes (my Telus equipment was almost six years old). After signing on to Shaw, I was surprised that Shaw offered only a couple of 4K channels (TSN & Sportsnet). I switched bac...

Jymn by Neighbour
  • 5 replies
  • 0 kudos

TelusTV+ login doesn't stick

Every time I launch the app on my iPad , I need to login again and again iPados 16.3.2 , TelusTv+ 9.0.1, Frustration 9.999

Resolved! Optik TV Evolution

We switched from Shaw to Telus and I am confused. We can’t play recorded shows or delete them from the TV. Is there an in depth user guide for Evolution to review. Everything I found online doesn’t match our equipment.

Phoar by Friendly Neighbour
  • 5 replies
  • 0 kudos

Resolved! Unable to login to new TELUS TV+ app on iOS and iPadOS

I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Internet connection and try again." Occasionally I notice...

LindaT by Just Moved In
  • 29 replies
  • 2 kudos

Things I miss and things going wrong

Went to play a recording and it is not playing though others are.This has happened before. Also one day went to play a recording and they were all gone, like some concerts I had recorded, not happy. I went from Shaw to Telus. Miss that the remote doe...

Percy by Friendly Neighbour
  • 11 replies
  • 0 kudos
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