Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Several episodes in the latest season of Gold Rush (14) seem to be missing. Episodes 6, 10, 13, 14 and the latest 17. Are they supposed to be there?
I’m currently locked in a two year contract with Roger’s/Shaw. I recently signed up for cellphone service with Tellus and was very pleased with the service. Is Tellus able to get me out of my Roger’s TV and internet contract for a switch over?
Why the hell do I keep getting charged for services I don't use? I switched from Shaw a few months ago and it seems to have been a huge mistake. I was charged $110 for on-demand back in October which nobody in the house used, we called and were told ...
CBC and CTV channels having sound and action stops making watching impossible.Any suggestions?
Been having an issue with the Arris Telus PVR Box for an issue that began earlier this year in June 2023 and has been continuing up to this point, There has been a recording issue where sometimes a recording that you press fast forward on stops and s...
I just received two boxes and after unpacking each I discovered I have no remotes. Is it run by my phone or integrates with the existing TV remote? also I have a Samsung model that displays art work, can’t remember the name. It uses a special adaptor...
When I view the guide I see 6 rows, with the 6th row partially cut off.I press the Channel Up/Down button to scroll to the next 6, since the previous last line was cut off,, I have to press the Up button to go up/down in order to see what the previou...
Can someone please remove the "recording Tips" pop up that occurs now when I go into my recordings.This never was present there before, so I'm assuming it came with the recent update to version 11.It's just another annoying and unnecessary step to ge...
All of a sudden, if I schedule a series to record every night when it runs two times- it will not record. Other programs recorded just fine when set up as "series record". However this one will not- i can record specific episodes with no issues. Howe...
I have had this problem since I moved from Fernie B.C. to Cranbrook B.C. it has been 16 months now! I have phoned in this problem many times and they try to fix it over the phone, which works for a while then goes back to the same problem. I have had...
