Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Recordings list is “unavailable”

Recordings list is unavailable and will not show up on the TV. I have tried restarting the PVR and also unplugging it multiple times and that does not work so I haven’t been able to watch any recordings in over a month. How do I get my recordings bac...

ks6478 by Just Moved In
  • 2 replies
  • 0 kudos

Telus Optik App: switching account

my Telus has 2 account.One account for my parents place, and another one for my place In the past I never have this problem. After updating and log in, it defaults to my parents place account and I see all their recordings.I want it to default to my ...

atco8039 by Just Moved In
  • 3 replies
  • 0 kudos

On demand not playing any titles.

Is there a system upgrade going on, I cannot play any title in on demand through my optik tv boxes , from anything in crave to hbo. What is going on ? I have reset both my home network and my 4k boxes, nothing has worked.

Damien by Organizer
  • 0 replies
  • 0 kudos

Resolved! Optik TV Account For On The Go

Trying to make an account. Went to Settings > Optik TV account > enter email then it says failed creating account. anyone run into this issue? Just upgraded to the new action tech and Wireless STBs. Attempting this from the STB should it be done from...

Crave Subscription Issues

We have Telus Optik TV - 4 Theme Packs + 1 Premium Combo (Crave TV). On a very regular basis Crave stops working and states that we do not have an active subscription. I have tried signing out and signing back in, ensuring I use the "through my Provi...

Leslie13 by Just Moved In
  • 8 replies
  • 0 kudos

Resolved! Telus Optik TV

Hoping someone can help me out.My parents have Optik TV through Telus that they don’t plan on cancelling anytime soon. I’m hoping to stream it through the optik TV app to use it at my place.I can load the app on my iPhone and stream through browser o...

Remote programming

What if there isn’t a code for my new proscan 4K tv ? I can’t connect the telus remote 2 . I’ve tried every code available for proscan

Resolved! Unable to Watch on my Browser - Error 4-44-50001

Signed into Telus Optik on my Chromebook browser via the new URL, clicked on a program and received this message: Browser Version is not Supported Error 4-44-5001. Everything worked fine before the upgrade! My Chromebook is only two years old and Ver...

PVR/On Demand issues

When watching recordings or tv on demand it’s very choppy and freezes constantly. Any suggestions on how to fix this?Thanks

TJ33 by Just Moved In
  • 3 replies
  • 0 kudos