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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 252 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48457 Views
  • 43 replies
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Resolved! Subscribed channels not showing in My Favourites guide

I recently changed some of my channel subscriptions and added them to My Favourites but they aren't showing up in the channel guide when I use my remote to access the guide.

AnneP by Neighbour
  • 2247 Views
  • 2 replies
  • 0 kudos

TV box delivery time

Last week, I've got Telus internet connected. And the technician guy said TV box will be delivered by mail.But I haven't got any message about TV box delivery.Should I wait more? or ask the dealership I ordered?

rpmlee97 by Neighbour
  • 1589 Views
  • 1 replies
  • 0 kudos

Resolved! Remote not powering tv off

I just received the new TelusTv-21T with the Google remote. Everything on my TV works volume, mute, power on, etc. but it won’t power my TV off. Any suggestions?

gianadawn by Friendly Neighbour
  • 18531 Views
  • 23 replies
  • 0 kudos

Pik vs Optik TV modems

I currently have Optik TV. Can I use a Pik TV modem if I want to add an extra TV in another room?

T7G by Neighbour
  • 1423 Views
  • 2 replies
  • 0 kudos

Resolved! How can I check my On demand credit balance?

After I purchase an Ondemand Credit 5-pack, I used to be able to see the available credit balance in my account and, I think, also in On Demand on the TV but now I can't find the balance anywhere! Not even when ordering on demand movies, when I need ...

bcw by Neighbour
  • 2640 Views
  • 3 replies
  • 0 kudos

Recording series

When I initially got Optik tv, I programmed all of the tv series that I like to watch and all went well. Then the shows end because the season ends. Now the season is beginning again and the series are not showing up in the "scheduled" folder. Do you...

BuffyBC by Neighbour
  • 2435 Views
  • 5 replies
  • 1 kudos

New optik upgrade

Just called to see if we could upgrade the box in my living room to the new 4K box and was told that it wouldn’t work in my house…then was told it would. But I would be without service for 7 days waiting for the boxes to show up in mail. She was real...

Scttdvs by Neighbour
  • 3016 Views
  • 3 replies
  • 0 kudos

AlJazeera 825 dropping out

AlJazeera 825 reception has become very choppy and dropping out recently. Is there some sort of issue?

sfage by Neighbour
  • 935 Views
  • 1 replies
  • 0 kudos

AGT series recordings

So another in the saga of series recordings issues.Can't seem to consistently get episodes recorded of America Got Talent.Set up series, and they either don't record or the series disappears.Tonight,Jan 17, I saw the series was supposed to be set for...

RobG3987 by Ambassador
  • 2113 Views
  • 3 replies
  • 0 kudos
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