Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 110 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

Google remote - Voice command issues

I'm having a number of issues with the voice commands on my Google remote. If I say "Sportsnet" it changes the channel to Sportsnet One (OK, that's at least close). If I say "TSN" it also changes the channel to Sportsnet One. If I say "Sportsnet West...

JeffR by Friendly Neighbour
  • 3 replies
  • 0 kudos

Can't edit Scheduled Recordings

I'm having an issue with the new Telus TV+ system. When I set up a new Series Recording, it defaults to First Run and Reruns. However, when I try to edit the series to First Run only, it won't update. I get an error "Series recording can't be updated...

JeffR by Friendly Neighbour
  • 8 replies
  • 0 kudos

Optic TV SportsZone

If I am using the Telus Optik TV+ app on my Apple TV or my iPad, can I still use all the same features as the box? Like SportsZone? Are there any differences in the experience?

Stiney by Neighbour
  • 3 replies
  • 0 kudos

Optik TV Price Increase

The below quoted message was on my February bill. I guess the key part of it is "as you are currently in a service agreement that is rate-protected, an offsetting discount will be applied to your account." Sure enough, my March bill comes with an inc...

"New Episode" badge in guide missing

A recent change to the Optik guide added a "new" badge to distinguish new episodes from reruns. This is an excellent feature. However, the "new" badge does not appear in the guide in the Apple TV app, nor on the online guide at https://telustvplus.co...

gavorner by Organizer
  • 1 replies
  • 0 kudos

TELUS TV+ App for Roku

When will the new Optik TV + app be available on Roku Devices? Rather than replace my old Cisco and Technicolor STBS with the new google boxes i rather just install the app onto the roku tvs themselves.

dlanebc by Friendly Neighbour
  • 4 replies
  • 1 kudos


After the recent update to the above on an Apple Ipad, I can no longer view my Recorded or Scheduled recordings on the Ipad.The same issue shows up when I go to record a program. I reveive the message “Could not add recording”.However, when I go to t...

Connecting DVR to bridge modem

Can I connect an Arris DVR to a bridge router Netgear R7000 which I bridged to T3200 Telus Router? and will this work? is there something about a multicast signal that it can or can't handle? I don't have the option to hardwire DVR to T3200. Does Tel...

ddcra64 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Telus TV+ remote control programming

Wondering if there is a way or if there is a pending software update so I can program the new Telus TV+ Google remote, to control volume via my AV receiver? Love the new service, just would like more function from the remote.

Justimus by Just Moved In
  • 16 replies
  • 0 kudos

Resolved! Cloud PVR Internet

Is Telus internet required for the new Cloud PVR?

Friendliest neighbours