Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
When I installed my new Telus-21T digital box, I opt to use the ethernet port as my wifi signal is not great where my TV is located. Tv service was great and fast and the ethernet port LED were happily blinking green as data was moving.But on day 2 (...
I just got a text from 777222 about an issue with my optic tv. As followsHi, it's TELUS. While performing a routine service check, we found an issue with your TELUS Optik TV service, which may be causing video quality issues. Please confirm if you ar...
I would like to confirm the process for returning the Optik Tv box that I didn't even want in the first place. So, to start this off the tech said "yeah they're gonna ship it and you can just call to cancel" Then UPS show up, of course while I'm at w...
It has been one issue after another since we signed up for this Optik Bundle.I had followed the instructions to link our Netflix after we received the tv box, and it’s supposed to be included with our Core + Premium (shows on the bill).Went to watch ...
Started mid day when the channel I had on went blank and then gave me the "Playback error. Sorry an error has occurred, Please try again". All channels now say this when trying to watch anything. I am using Chrome and have not had an issue watching f...
Hi, could you please explain why CNN International isn't available at least in full HD resolution? Watching it in standard definition on a 4K TV screen is quite bothersome, especially with pixelated text. It's disappointing considering the Telus tech...
With the old Telus box, I could easily see in a Series recording, which episodes had been viewed. They were greyed out. With this new system, I cannot tell. Because deleting recordings is so arduous, I end up with literally 80 episodes of a series wi...
Bachelor Season 28 finale (Ep 11) is missing from Telus On Demand. It was live on Monday night (yesterday) and is not available as of Tuesday evening.
Hi there Hoping that someone has been able to figure out how to program the new Google Telus Remote with Telus TV+ so I can use my JBL soundbar and Sharp TV at the same time. I have two TV's that use Logitech remotes and then two that will have to us...
Series recording set for channel 255, Episode 6 Lexington, scheduled for March 24, 6 pm.What actually recorded was Sixty Minutes at 5 PM as per the guideSo it recorded an hour earlier than scheduled.This is the first time it has happened with this se...
