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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Any recommendations for an HDMI Splitter?

We have back-to-back televisions (kitchen & living room), that have to share a Optik PVR box. The kitchen television is always plugged into the PVR box. When we want to watch the living room television, we have to unplug the kitchen TV HDMI cable and...

Quality of sports

Why is the quality of sports channels so bad. Channel 937 (NBA Tv Canada) is so bad. The bitrate or bandwidth is horrendous. Other HD sports channels are not great. 4k looks fine. Watching on an OLED you really notice it.....

ODAWG27 by Organizer
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  • 3 replies
  • 1 kudos

Resolved! Sportsnet 4k

For whatever reason Sportsnet 4k (channel 920) has had an issue where the audio and video is out of sync. The other Sportsnet channels seem to be fine. I've unplugged everything and nothing has changed. I have a soundbar and switched to tv speakers b...

ODAWG27 by Organizer
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  • 4 replies
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Resolved! Sportsnet subscription

We have Sportsnet and TSN in our optik TV. When we're away from home is there anyway we can sign into Sportsbet online so we can watch the Canucks games? Would customer service be able to give us a login ID and PW?(I'm guessing not..?)

On demand credits

I’m supposed to have 3 on demand credits but can’t find them. It says push the on demand button & go to the deals & coupons section but I can’t find it. When I try to pick a show my credit doesn’t show as an option.Any ideas?

TV On Demand

What happen to what is new this week under the TV on demand as not showing any more?

Help1234 by Neighbour
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  • 12 replies
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Tv sound keeps cutting out.

Unplugging and plugging it back in doesn’t fix it. Cable tv is fine . Telus is the problem. Nothing fixed it

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