Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

network unavailable

Service has been OK for a few years when Bell installed a new tower nearby, and Telus uses the same tower. For several weeks now the network is often unavailable. People have been trying to call me for weeks and it goes right to voicemail if I'm at h...

michelbg by Neighbour
  • 1319 Views
  • 1 replies
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SIM card

I have been with Telus for about 4 or 5 months I recently traveled to the states and went to turn my phone on well in the states and it said my sim had switched to an eSIM and I never switched it to an ESIM myself but I go to turn it on so I can use ...

Maddie by Neighbour
  • 2264 Views
  • 3 replies
  • 0 kudos

Porting

HiSo i paid my bill a few days ago but got an email last night bout having to pay the bill or i loose my phone number. The amount hasnt posted and im worried itnwont in time for them to save my phone number

The streaming services

Hi I've got the streaming package with Apple tv, discovery etc but it has ads how can I get rid of them on the promo for it it states its the premium of theses channels so I assumed that meant NO ads. Can someone help and happy holidays for whatever ...

Pre-authorized billing issue

I keep receiving notice of having my mobility service being discontinued for non-payment, despite having a pre-authorized credit card set up, and having all my accounts paid in full. Why????

Melcp by Neighbour
  • 1035 Views
  • 1 replies
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Spam Calls and Roaming Robbery

On my usual day to day phone use when in Canada I get a frustrating number of Spam calls. This is infuriating and time wasting but at least I'm not charged extra to hear them when at home. (Side note: Is there nothing that phone companies can do to s...

Resolved! 5G

Does anyone have this issue ? When you are supposed to be in a 5G area you get 5G plus then it returns to LTE never just 5G, the plus area is small but when in a 5G area it should stay on 5G not LTE. Occasionally if you surf the internet.it will flas...

nash211 by Advisor
  • 5720 Views
  • 6 replies
  • 0 kudos