Mobility Services
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Prepaid plan renewal

I bought a prepaid plan ‘Nationwide Talk, Text and Data 40’ that should be valid for 30 days on MAY 10. If count 30 days from MAY 10 (including MAY 10) then it should be renewed on JUN 9, but Telus says it will be renewed on JUN 8. So each time I wil...

tobik by Just Moved In
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Persons with Disabilities Programs

From what I can gather, Telus has an internet program for people receiving disability, but does it offer any assistance/program for getting a cell phone for people receiving the British Columbia Persons with Disability (PWD) benefit?

Awi by Just Moved In
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  • 2 replies
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Resolved! Wireless service

We live outside of Barrie in minesing ont. We used to have great wireless coverage but in the last few weeks something changed and we frequently get low quality service with txts not going through. We're thinking of switching service providers becaus...

Bjenkins by Just Moved In
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Resolved! Clyde river

I want telus simcard but it's not letting me activate my sim card

No cell service

We were at Wilderness Village Campground west of Rocky Mountain House over the May long weekend. The cell service was non existent. The campground was busy but not crowded like it xan be during July and August. This is a huge safety concern as 911 is...

Les-Laing by Just Moved In
  • 1097 Views
  • 0 replies
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Resolved! Activation & SIM card fee by Vendor

Has anyone else been charged a one time fee for an “activation fee and fee for the SIM card” directly to the vendor that set up your Telus account? It added up to almost $160 for me when transferring services for 4 lines. I only realized it when thes...

MummaBear by Just Moved In
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  • 1 replies
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Telus 3G coverage

I own a CPAP device which uses Telus 3G to connect to my provider. According to what I read online Telus 3G support will end by December 2025, but the wording is a little fuzzy. It sounds like it will be phased out by 2025.The modem on my device stil...