Telus is billing me 2 plans on the same mobile:- talk and txt 35And- talk and text 45I can’t get into contact with a real person at Telus. Called a Telus store and they said not able to help. How to I get this issue resolved and get my money back for...
Just recently, I signed up with Telus. Mind you, I got this promotion at a REAL Telus store in the mall where I'm from. The agent said they would give me a discount of $30/line for 3 lines so $90 before taxes. It's been about a month now and my bill ...
I bought a phone upgrade and I’ve only got a few weeks left to return my old phone before being billed like $450 for the “not” bringing it back fee… never got any confirmation. This is my second time trying to order the upgrade. Everything goes throu...
So kids phone got stolen today at knifepoint and multiple attempts to contact Telus to report the phone as stolen has resulted in nothing but them tying to sell me an Avanti service for $8 to protect the account. This is completely unacceptable at th...
Hello, I have a basic talk and text legacy plan (no data) that I obtained through an Employee Purchase Plan through my employee association. I signed up in December of 2011, for a 3 year contract that included a device. The contract has long since ex...
Just spent an hour on the phone with overseas and had to call back because what we talked about of course wasn't done correctly, Why does this happen so often? Is it lack of training? Wondering if others have the same issues. Would love to talk to a ...
Chat started with ChristelHi! Thanks for contacting TELUS Business Chat Support, My name is Ellie. How may I help you?Christel 12:19 Hi, we recently received a cheque Invoice #327XXXXXCan you confirm that this is an invoice for (our company)? I'm ass...
For 4 weeks now when someone calls me it goes to voicemail after one ring. Now when someone calls me it says to call a different # ( some random # ) & when you do it says that voicemail box is full.Have:Swapped SIM cardReplaced my apple deviceSpoken ...
Mehrshad from internet loyalty dept is the best agent to talk to. He definetly must a have raise in his salary. I can sense that he knows his job so well and tools to use to help me as quick as possible. Talks very calm and understands my situation. ...
Hello, I want to give a shoutout to a customer rep Kawal who really helped me out and was patient with me in sorting out my billing and provider transfer back to Telus. I accidentally hung up when he mentioned that I'll be transferred over to a revie...
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