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BATTERY BACK UP FOR CELL SITES

Recently had a power outage in my area. I am served via Telus optical. Thus, I knew my land line would not work, but discovered my cell phone also un-useable. I suspect the reason is the local cell site was also out of power and DID NOT have battery ...

BCNBC by • Neighbour
  • 2110 Views
  • 3 replies
  • 1 kudos

Resolved! Clik2pay

I had an arrangement with Telus to make a payment for my phone bill, I used the cilk2pay link from a previous bill and so far I haven’t seen that payment reflected in my account. I paid on September 16th. I’m worried because usually when I pay with m...

"Can't send message with Telus error 2" message

Hi,Wondering if others have this problem. I often get this message "Can't send message with Telus, error 2" when trying to send text. It happens with different people I'm trying to text. I have an android. It happens regardless if the receiver has an...

SoD by • Friendly Neighbour
  • 11265 Views
  • 13 replies
  • 0 kudos

Brooklin Tower Removal

Horrible reception since the cellular tower was removed at Carnwith and Baldwin in Brooklin. I have this phone for my wife under a corporate account. She cannot do her work without having reliable service. Multiple dropped calls and horrendous recept...

dbltrbl by • Neighbour
  • 1790 Views
  • 2 replies
  • 0 kudos

Detailed usage shows try again later

3rd month with telus on an EPP plan. Every time I click usage details it shows me “We're unable to retrieve your info at the moment.”I’ve called and they’ve verified they can see it but I can’t. I’ve tried on my cell, laptop and cleared all cache. Al...

VTECMAN by • Friendly Neighbour
  • 2399 Views
  • 4 replies
  • 0 kudos

Activate account

I have activated my account as requested. But it will not complete. Advises me that awaiting account holder approval. I AM THE ACCOUNT HOLDER then it tells me wrong account number. Telus gave me the account number they won’t get paid until I can get ...

Fembury by • Neighbour
  • 1251 Views
  • 1 replies
  • 0 kudos

Pricing issues

We are a small business with 4 phones. We've been a customer since 1990. In the last year two of our phones are charged at a base monthly rate of $47.50, while 2 are now being charged at a rate of $59.00. The plan is the same. This of course does not...

Dunbar by • Neighbour
  • 1131 Views
  • 1 replies
  • 0 kudos
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