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Poor cell coverage

Has anyone else had poor cell coverage in the newer areas of Edmonton just west of St. Albert? (Kinglet, Trumpeter etc.)

Fido cancelling number that was moved to Telus?

Used Fido prepaid before moving my number to a contract with Telus one year ago, all working fine since then. Today I received a robot call from Fido telling me that my number might be cancelled and I should reach out to them. Didn't look like a scam...

danielps by • Neighbour
  • 2526 Views
  • 3 replies
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Is 911 fee mandatory for pre-paid plan?

I was charged 8.25$ for 911 fee on March 1st. I was charged before is because I didn't have any balance left then, I think. Why I was charged 8.25$ for 911 fee and is it mandatory to pay?

Azteker by • Organizer
  • 1477 Views
  • 1 replies
  • 0 kudos

What should I do?

Hi, my name is KyrstenI wanted to ask this question because I am new to tell us mobility and has a new customer. It has been nothing but terrible. I have been with Telus internet services for years and I used to always be able to get through to them....

SK_Mag by • Neighbour
  • 3025 Views
  • 5 replies
  • 0 kudos

Can-US Plan iPhone settings?

Sorry for the dumb question, I just recently signed up for a CAN-US plan and I was wondering how the roaming thing works. As per the Telus app, easy roam is enabled.. According to the Telus site, I will not be charged the daily roaming fee because of...

T4r604 by • Neighbour
  • 2655 Views
  • 2 replies
  • 0 kudos

Wifi calling never works

I have starlink satellite internet and it seems that wifi calling doesn’t want to activate 90% of the time and I don’t know what else to do. I contacted support and they do some resets and it starts to work. Next day same issue. Works great with work...

Kman82 by • Neighbour
  • 2067 Views
  • 2 replies
  • 0 kudos

Resolved! Speaking With An Agent

I have not been able to either receive or send a text message on my phone since 7 February 2023 and in trying to call I get the automated system which wants to send a text message in order to help me connect, which I can't receive. I try Telus Assist...

MyTelus App Not logging in

Whenever I attempt to log in to the MyTelus app I input my login information and it gets accepted then the app just loads (does the 3 dot thing) forever and never logs in. Anyone else having this issue? Is it only on Android or potentially only on my...

Jfyfe by • Neighbour
  • 2110 Views
  • 4 replies
  • 0 kudos
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