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SpaceX deadzone coverage

T-Mobile just announced that they are teaming up with SpaceX to have deadzones in the US covered by Starlink satellites (this will work with current, regular phones). It will be very basic coverage but will do the trick if you're out in the ocean or ...

Crabcakes by Just Moved In
  • 1858 Views
  • 3 replies
  • 1 kudos

Student plans

I’m frustrated by the lack of reasonable data plans available for our son who is leaving for college. The $72.50/month family plan is just too much! Our family plan is already over $200 with internet & no tv!We are getting hit on every level with veh...

Mamaknows by Just Moved In
  • 4707 Views
  • 5 replies
  • 0 kudos

My Telus Pre Paid stopped working after 90 days

I am travelling abroad and forgot to recharge my account, my Telus pre paid has now be de registered or de activated. I need that number back, it shows in my telus account but I cant perform any action on it. How to get the same number back ? do they...

mmshah by Just Moved In
  • 1388 Views
  • 2 replies
  • 0 kudos

Clarification on moving to Telus Talk & Text

I am unfortunately with Public Mobile, on an old flip phone.1) There is a Telus plan: Nationwide Talk & Text 25. Both the text and talk are called 'unlimited,' but there are notations:"Long distance calls originating in Canada and terminating in eith...

Xenophon by Just Moved In
  • 1425 Views
  • 2 replies
  • 0 kudos

Resolved! Spam calls to my mobile phone on the rise

I am getting around 10 spam calls a day from what look like legitimate phone numbers. I have answered a few and its always phishing - easily spotted. But Telus, what's going on here? How does your system allow these through? I thought STIR/SHAKEN was...

_JC_ by Neighbour
  • 2011 Views
  • 4 replies
  • 0 kudos

Resolved! Identity Theft

On August 13, 2022 someone broke into my apartment storage and stole some financial information. The next day someone accessed my bank account and tried to make a payment to: TELUS MOBILITY In all likelihood, the person who tried to pay off their ce...

roaming

If I am vacationing in the United States and want send text messages to Canada, are there any roaming fees if I am connected to the hotel WIFI in the US?

Garylee by Just Moved In
  • 1291 Views
  • 2 replies
  • 0 kudos

ACTIVATION FEE CHARGED

Been a Telus customer for years - just upgraded 3 phones and now charged $150.00 in activation fees. Was told if I had completed online I wouldn't' have been charged that. I had tried 2 times to complete order online and it didn't work so ended up ha...

tamvei1 by Just Moved In
  • 2137 Views
  • 1 replies
  • 0 kudos

Upcoming fee to pay by credit card?

I just saw the Telus is applying for approval to charge a fee to those who pay by credit card. Really, Telus? I've been a customer since I first got a cell phone, back in the flip phone days. Now I have to start looking for another service provider? ...

jamjari by Just Moved In
  • 966 Views
  • 1 replies
  • 0 kudos

Bring it back delay in returning phone due to travel

Hello, I am travelling abroad for a few months until January 2023. My bring it back date is in November 2022. I will not be able to return my phone until January 2023. What are my options? Or will I have to pay the device balance in the nov/Dec bill ...

Sidmehta by Just Moved In
  • 1108 Views
  • 1 replies
  • 0 kudos