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Mobiltity issues

Every time I call to ask what is happening with the service in my area the call drops. After speaking with serval others, they all say the same, Their phones do not work the past week has been terrible.

Escalations Dept.

I've spent over 25 hrs on the phone with customer service regarding the following issue: a sales rep in the Telus store SCAMMED me for for 350$ cash. He explained to me that in order to upgrade my plan I had to pay existing balance. I gave him cash t...

AI CUSTOMER SERVICE

It should be illegal to put a person whom suffers from a disability on the phone with AI instead of a human who can feel empathy and understand that the customer will need accomodations, and possibly their situation is outside the control of a roboti...

Resolved! Cellular network issue with "5G Standalone"

After I upgraded to 17.4, I found that there seemed to be some issue with my cellular service when using several apps. People kept saying there is nothing but adding the 5G+ icon in the IOS 17.4, but I believe it's the Telus network issue.In short, I...

Yaqiong by • Organizer
  • 4781 Views
  • 4 replies
  • 0 kudos

Resolved! TELUS Mobility

Why TELUS Mobility is so reluctant to provide me copy of contract whereas I received my contract copy for Home internet and phone instantly . Is it a double stand ? I am trying to switch from Rogers to TELUS and I agreed a bundle offer for both servi...

mumtaz by • Neighbour
  • 2633 Views
  • 3 replies
  • 0 kudos

EPP - Sales rep - extra Connection Fee Charge

I just completed a transaction wtih a EPP sales rep, Alirio D. I tried calling back into the line, but noone answers. Not one time did he mention the connection fee charge, until I asked. Then he said he could offer $30 off the $60 fee but he proceed...

Resolved! Promotion offer by phone

Just trying to verify if this phone call I received offering a promotion is legitimate. They also sent me an email from [email protected] seems a bit odd, and I didn’t want to share credit card info until I could verify. Thanks!

MatVL by • Neighbour
  • 1104 Views
  • 1 replies
  • 0 kudos

Voicemail messages are not showing up. New to Telus.

I just got a new iphone with Telus.I set up my voicemail as outlined and it seemed to work.BUTI have had people say they left me messages but my messages still say 0 messages.I tested and had my wife phone and leave a message. She did but my account ...

Fulty22 by • Neighbour
  • 2180 Views
  • 2 replies
  • 1 kudos

No 5G option on iPhone 13

I've been with Telus since 2017 and I changed to an iPhone 13 a year before the 5G came to Telus. I believe my iPhone has 5G capabilities but when I go to settings, I can only see LTE and 3G. Do I need to change my SIM to get the 5G network?

ditto917 by • Neighbour
  • 1660 Views
  • 2 replies
  • 0 kudos
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