Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Terrible customer service

This is my second time writing this so bear with me. The first time I wrote it all out I went to sign in with my email and it wouldn't let me. When I went back to sign in with a username everything I wrote was gone. I was trying online to purchase a ...

Cjam by Neighbour
  • 1 replies
  • 2 kudos

Resolved! Changing from bell to telus

We switched a few hours ago from bell to a new phone through Telus. My husband is still getting his calls and texts on his old phone and not the new one. Will it change eventually or do I need to do something with it?

Unable to exchange the iphone that came broken

I have talked to 20 different people and no one will resolve my simple issue of replacing a defective device telus sent me. Also my request to talk to a supervisor/manager is being ignored. I order an iphone 11 under the follow plan/price Monthly Fee...

Andrewwwh by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Telus Mobility.mobilite

I have not received a bill from Telus Mobility.mobilite and have no idea how much I owe. I got cut off 3 times because I was "past due". How do I know what I owe if I don't receive a bill? I need the computer to talk to my brother who is deaf and thi...

Tammy1957 by Just Moved In
  • 2 replies
  • 0 kudos

Web Store Issues

Hi everyone, Wondering if anyone here has had a terrible experience with the Web Store. Back in November I wanted to get the new iPhone. First, I contacted the retail store at the Eaton Centre and they advised me to place an order online, as they wer...

Employee Discount Activation

Hello, I have hired by MobileKlinik which is holding by Telus.I have migrated my SIM card from Bell to Telus.I can not activate my %40 discount by the website because I have not any Telus email.How can I activat...

mohammad by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Telus email address

Hi,I recently migrated to Telus from Bell.How can I create and setup my Telus email address?

mohammad by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Very bright cell tower lights

There is a cell tower NW of Red Deer, AB. I believe it is located at N52.3164 W113.6325. The last 2 nights the tower warning lights have been intensly bright. We can see 6 towers from our home and this one is many times brighter than the others and w...

Cell Coverage Westridge, Edmonton

It’s probably a long shot finding anyone here from the Westridge area of Edmonton. The cell coverage has always been atrocious. Wi-Fi calling is a necessity. There’s a tower not far away (2-3 Kms), but reception drops off a cliff about a 1 km east of...