Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Bill Credits?

Ordered a Black Friday deal with new phone and plan. All is good. The latest bill is what I expect.But there was something in the confirmation email that wasn't expected and I don't understand:"Credits and discountsOne-Time Bill Credit $50-$50.00Re...

brulaz by Organizer
  • 2408 Views
  • 1 replies
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Why am I charged for long distance charges?

I am currently travelling abroad and within the first week, I pocket dialed my wife. It was gut wrenching but I was ready to live up to my mistake and pay the $15. After that, I made sure to put my phone on AIRPLANE Mode and today when I look at my b...

dannynam by Just Moved In
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  • 1 replies
  • 0 kudos

Resolved! Online Order, New Device/Plan Setup

Hi, my name is Justin, long time Telus Mobility user, I just signed up to the forums today to get some help with my recent order online. Back on November 25th, I ordered an iPhone 13 with a new plan and device care added to it for one of my 3 subscri...

jsdm83 by Just Moved In
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  • 2 replies
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Resolved! Using an eSim voucher

Does the process for connecting to my cellular account using an eSim voucher on new iPhone 14 require a confirmation code from TELUS?

GreenSieve by Friendly Neighbour
  • 6553 Views
  • 5 replies
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Resolved! Poor service

Today why I am leaving Telus , first they so unprofessional. I received a call from Telus selling team and they provided me a mobile plan $10:00 a month. ( call & text only ) no data no extra cost , sounds like great. $10:00 x 3 months should be $30:...

Mannguy by Just Moved In
  • 1980 Views
  • 2 replies
  • 1 kudos

Sims are no Show

I have moved 6 lines from Fido to Telus on Nov 29 and the Order (Sims) was shipped to me on Dec 1 as per the order status. I have not received the Sims yet and the Telus has strated charging me since Nov 29. There is no tracking on the shipment numbe...

Nick339 by Neighbour
  • 2289 Views
  • 4 replies
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How to opt out of Telus?

Hi all. Connected Telus with the preservation of the number from the Charter. Incoming calls do not come, I already wrote to support about this, went to the official store, to no avail. I already have a debt of $ 110, so no one has solved the issue. ...

Roman96 by Just Moved In
  • 772 Views
  • 0 replies
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Trade in Status

I placed an EPP order with a device trade-in, and now I am having a tough time getting an answer on the status of my trade-in credit. For some reason, it does not show up on my "My Telus" page. At first, customer support said that the device I sent d...

Ritwick by Just Moved In
  • 1027 Views
  • 0 replies
  • 0 kudos
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