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Br99
Neighbour
Joined 2 years ago
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Re: Connection fee
Got a message saying that my account needed to be verified?? Have replied to the private message and have had no further response from Telus re connection fees!! Obviously they find it easier to duck my question and hope I will give up and go away !! All kinds of we are so sorry for your experiences and gloss it over with rainbows and unicorns instead of waiving the connection fees that were charged for no reason to a long term customer !! What’s the answer straight up Telus???5.5KViews0likes1CommentConnection fee
I tried to get two new phones on line and ended up going to the Telus store for them. Got bill and was charged a connection fee plus an extended warranty fee for both phones which was not mentioned at all. Service rep on line was able to cancel said extended warranty but says cannot waive connection fee without a Note from the store rep??? Every mention about this the rep changed the subject and completely ignored my concern. I had planned on switching my internet but now a going to stay with Shaw/Rogers as a result of telus’s buckle and dime charges.Solved5.8KViews0likes7Comments