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Willpoz
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Joined 4 years ago
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Re: Telus no longer Blacklists Stole Phone IMEI numbers
Just to follow up and close this out. I was finally able to get the phone blacklisted after visiting another local store and getting a manager involved. He confirmed the IMEI number that Telus had on record for the stolen phone and submitted the request. The biological father also decided to take over paying for thone/plan and set the kid up with a plan on another provider. When I called in to cancel his subscription under my plan the retentions rep was also very helpful and confirmed the blacklist request had been submitted and also confirmed that the call center should have been able to do this easily. Both of these people were very helpful which is what I should expect from a service provider. Sadly though the priority of the call center staffs sole focus now is on selling new services and I can do is blame Telus for that as they are the ones setting these poor soles KPIs just to keep a job. I completely blame Telus for not allowing these people to do their job especially when they force customers down the one and only path which is to contact the Call Centers. This is should have been a basic function of their services and should have been a quick call to complete, but because of the push to sell more services and increase revenue it completely failed because of "other priorities".9.1KViews2likes0CommentsRe: Telus no longer Blacklists Stole Phone IMEI numbers
Yes, I contacted *611 3 times with no help. As my initial post stated one agent would do nothing, the next agent told me to go to apple and the 3rd agent wanted to sell me the Avanti monthly service. Since I couldn't get Telus to blacklist the IMEI number and can't find information on their site to do so I am cancelling that account/subsription with them to move him to a cheaper service. At least there I can expect to get no help but from a company like Telus at their premium rates I expect way more. I will slowly start transitioning out accounts/subscriptions as they come due. As for the comment of using social media to try and get help does that not just show how bad their customer service is if I can contact them 3 times directly (*611) plus go into a local store and not have anyone willing to help. I'm sorry but resorting to social media to get technical support for a paid for service is completely unacceptable.9.7KViews0likes4CommentsRe: Telus no longer Blacklists Stole Phone IMEI numbers
I sure hope so....but when I log into the MyTelus app either on my phone or from a webpage it no longer shows the device/plan under my account. Again asking Telus why that is I get a big fat I don't know from them. I went into a store and they said it is still under my account but honestly at this point I don't trust them considering suspending the service should not have hidden or removed it from my account......so your guess is as good as mine as to whether or not the plan is actually suspended. At best all I could do at this time is log into the AppleID and issue an erase for the device next time it is online. At the time of writing this that hasn't happened.9.9KViews1like9CommentsTelus no longer Blacklists Stole Phone IMEI numbers
So kids phone got stolen today at knifepoint and multiple attempts to contact Telus to report the phone as stolen has resulted in nothing but them tying to sell me an Avanti service for $8 to protect the account. This is completely unacceptable at this point and I'm beyond mad that nobody in customer support or at a local store was willing to help. One agent even said I had to go to Apple to report it and hope that they can help. I have since tried to report the IMEI on a separate website for blacklisting phones worldwide but I don't have any hopes that will actually work as it was stupidly easy to do so. I am so disappointed in Telus right now that it has me wondering what value I get from them for the hundreds of dollars that I am paying in charges a month for services.10KViews1like14Comments