Telus no longer Blacklists Stole Phone IMEI numbers

Just to follow up and close this out. I was finally able to get the phone blacklisted after visiting another local store and getting a manager involved. He confirmed the IMEI number that Telus had on record for the stolen phone and submitted the request. The biological father also decided to take over paying for thone/plan and set the kid up with a plan on another provider. When I called in to cancel his subscription under my plan the retentions rep was also very helpful and confirmed the blacklist request had been submitted and also confirmed that the call center should have been able to do this easily. Both of these people were very helpful which is what I should expect from a service provider. Sadly though the priority of the call center staffs sole focus now is on selling new services and I can do is blame Telus for that as they are the ones setting these poor soles KPIs just to keep a job. I completely blame Telus for not allowing these people to do their job especially when they force customers down the one and only path which is to contact the Call Centers. This is should have been a basic function of their services and should have been a quick call to complete, but because of the push to sell more services and increase revenue it completely failed because of "other priorities".

Yea, I don't think that the concept of "blacklisting" works anymore (or has for some time: years?) - it was too easy to subvert.  You are down to using "find my phone" to find out its present location (but be aware that if it is on private property the police will generally NOT go and retrieve it but it will go into their record and be used of evidence of an illegal business), disable the sim (to avoid charges against your account though most providers will waive these costs if you inform them withing a reasonable period.  And hope that your password to open the phone is unbreakable - I presume that it was not a thumbprint since you don't mention that your kid had their thumb used to open it at the time of the robbery or had their thumb cutoff so that the thieves could open it later (this is a technique used by thieves in Africa).  Bottom line, if stolen by real phone thieves, you phone is history to you, and you need to move on and contain the damage both financial and to your life.  There is literally nothing that Telus or any other legal authority can do for you regardless of how much you paid or plan to pay for them.  If you were in Africa and tracked your phone you could always use the "law of the jungle solution" and hire a "security service" to go to the thieves and get your phone from them and physically punish them - but this is Canada so you will just have to move on an stop blaming Telus.

I sure hope so....but when I log into the MyTelus app either on my phone or from a webpage it no longer shows the device/plan under my account. Again asking Telus why that is I get a big fat I don't know from them. I went into a store and they said it is still under my account but honestly at this point I don't trust them considering suspending the service should not have hidden or removed it from my account......so your guess is as good as mine as to whether or not the plan is actually suspended.

At best all I could do at this time is log into the AppleID and issue an erase for the device next time it is online. At the time of writing this that hasn't happened.