Telus no longer Blacklists Stole Phone IMEI numbers

Just to follow up and close this out. I was finally able to get the phone blacklisted after visiting another local store and getting a manager involved. He confirmed the IMEI number that Telus had on record for the stolen phone and submitted the request. The biological father also decided to take over paying for thone/plan and set the kid up with a plan on another provider. When I called in to cancel his subscription under my plan the retentions rep was also very helpful and confirmed the blacklist request had been submitted and also confirmed that the call center should have been able to do this easily. Both of these people were very helpful which is what I should expect from a service provider. Sadly though the priority of the call center staffs sole focus now is on selling new services and I can do is blame Telus for that as they are the ones setting these poor soles KPIs just to keep a job. I completely blame Telus for not allowing these people to do their job especially when they force customers down the one and only path which is to contact the Call Centers. This is should have been a basic function of their services and should have been a quick call to complete, but because of the push to sell more services and increase revenue it completely failed because of "other priorities".