Telus no longer Blacklists Stole Phone IMEI numbers

Yea, I don't think that the concept of "blacklisting" works anymore (or has for some time: years?) - it was too easy to subvert.  You are down to using "find my phone" to find out its present location (but be aware that if it is on private property the police will generally NOT go and retrieve it but it will go into their record and be used of evidence of an illegal business), disable the sim (to avoid charges against your account though most providers will waive these costs if you inform them withing a reasonable period.  And hope that your password to open the phone is unbreakable - I presume that it was not a thumbprint since you don't mention that your kid had their thumb used to open it at the time of the robbery or had their thumb cutoff so that the thieves could open it later (this is a technique used by thieves in Africa).  Bottom line, if stolen by real phone thieves, you phone is history to you, and you need to move on and contain the damage both financial and to your life.  There is literally nothing that Telus or any other legal authority can do for you regardless of how much you paid or plan to pay for them.  If you were in Africa and tracked your phone you could always use the "law of the jungle solution" and hire a "security service" to go to the thieves and get your phone from them and physically punish them - but this is Canada so you will just have to move on an stop blaming Telus.