Ordered a Black Friday deal with new phone and plan. All is good. The latest bill is what I expect.But there was something in the confirmation email that wasn't expected and I don't understand:"Credits and discountsOne-Time Bill Credit $50-$50.00Re...
I am currently traveling and purchased a secondary data-only esim on my iPhone. I installed it, set it to the cellular data provider in settings, and turned off “allow cellular data switching” bc I do not want to incur telus data roaming fees. While ...
I am currently travelling abroad and within the first week, I pocket dialed my wife. It was gut wrenching but I was ready to live up to my mistake and pay the $15. After that, I made sure to put my phone on AIRPLANE Mode and today when I look at my b...
Hi, my name is Justin, long time Telus Mobility user, I just signed up to the forums today to get some help with my recent order online. Back on November 25th, I ordered an iPhone 13 with a new plan and device care added to it for one of my 3 subscri...
Does the process for connecting to my cellular account using an eSim voucher on new iPhone 14 require a confirmation code from TELUS?
Today why I am leaving Telus , first they so unprofessional. I received a call from Telus selling team and they provided me a mobile plan $10:00 a month. ( call & text only ) no data no extra cost , sounds like great. $10:00 x 3 months should be $30:...
Hi all. Connected Telus with the preservation of the number from the Charter. Incoming calls do not come, I already wrote to support about this, went to the official store, to no avail. I already have a debt of $ 110, so no one has solved the issue. ...
I placed an EPP order with a device trade-in, and now I am having a tough time getting an answer on the status of my trade-in credit. For some reason, it does not show up on my "My Telus" page. At first, customer support said that the device I sent d...
If I add a mobile phone line does it come with a sim card or do I have to buy one? Most companies, at least outside Canada, will give you one?
Dear Support Team, I am tired, BRO. I requested a call, and then your team called and wanted to transfer twice, I agreed, and then I had to wait for 2 hours and 30 minutes, and the call got disconnected automatically. Really, 2 hours and 30 minutes o...
