Hi, Has anyone else had issues with not being able to have 2 people on an account as equals? I have tried many times over the past few years but time and time again after making changes they tell me that my Wife has to ok my request and that they can...
My iPhone XR is dying and whilst ideally I’d wait until the new iPhone comes out in Sept I can’t take it anywhere without the battery draining!I’m planning to get an iPhone 14 Pro on Bring-it-Back, but in 2 years time I’d want to wait an extra month ...
On a Samsung galaxy (posting for my mother here). Added a data top-up to prepaid account for use at the cottage. Others at the cottage connecting to Telus LTE no problem. Never used mobile data on this phone before, on wifi.Tried all the troubleshoot...
Calling *123 used to be quick and efficient. Now it starts with a warning that Telus can spam me for more expensive offers, and then I have to confirm that I'm calling about the account linked to my phone number. Aren't 99.99% of calls to *123 for th...
Why is it that my phone has 1-2 bars max and Samsung users have full bars? Mine is iPhone 14 pro max they have newest Samsung whatever that is and my connection is garbage. How can I fix that? Or is it the same for all iPhone users? I need help thank...
A close friend of mine had to go out of town due to a family emergency and they told me they have 3GB of data a month while I get 75GBYourchoice Premium+ 75 - Unlimited Nationwide Talk and Text $1001GB shareable Data $25.00What kind of absurd plan is...
When is Telus going to fix the lack of cell signal in the area around 152nd street and 24th avenue in South Surrey? For at least a year the cell signal has been very poor or non existent within about 6 blocks of this location. Also the area around 21...
Hi everyone, I need to contact customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other way to contact them because I am working, and most times I try to call and don't get to speak to someone bef...
Can't find out my usage which is way over what it should be. Can't top up, can't do anything. I phoned and got automated message telling me to log in using the app. so I can't get anywhere. Seriously thinking of switching providers, this is insane.
I want add a new unlimited access tablet plan $10 to my account but classic TELUS style they don't have anyway for me to add it online. Forcing me to reach to a in person kiosk to get charged like $50. What kind of customer service is that? Can someo...
