Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Keeping the same number while changing operator

At the moment I have a cell phone with Bell, but I would like to change my phone, as well as the operator for TelusMy current cell phone is paid by, and is in my father's name, so technically it belongs to him.I understand, while researching the inte...

Resolved! Sweden Roaming

Good morning / Good EveningI have a question for you. Do your SIM cards have International Roaming options in Sweden?I am asking because I could not read it anywhere (soon I will be your client so I prefer to know if this option is available)Have a n...

Cezary by Just Moved In
  • 1 replies
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What the #@&$ is with this horrid email format?

My email inbox is filled with these messages sent from family members on their Telus-branded smartphones. Is this some kind of sms > email thing? These emails are unspeakably hideous. They don't stack into conversations, and I don't think they are ge...

SarahN by Just Moved In
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Resolved! Talk and Text 25

I have Talk and Text 25 which is supposed to have 100 minutes of anytime and free weekends and evenings . When I log into my account I only see 50 minutes on the account . I get text messages that I only have a few minutes left as I approach 50 minut...

DanH by Friendly Neighbour
  • 9 replies
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No data

I have no data except for when using wifi, I pay for data so I should have DATA!!!!

Bajarosie by Just Moved In
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Peace of mind connect plan add sim card online.

I recently switched my plan to the peace of mind connect plan so I can add a couple tablets. I haven't received my sim cards yet. But I am looking everywhere on my Telus to add a device, I can't find it anywhere. I don't really want to call in to sup...

Andrewcc by Just Moved In
  • 1 replies
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Resolved! fake email or is it from Telus

Anyone else get a fake looking email saying there was an upgrade to the service and I have messages waiting to be picked up? Just click on the link for your messages it said. I did not click.

irisd by Just Moved In
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Phone exchange

If I just received my phone 3 days ago and just noticed a little crack on the back will they still exchange it? I know it’s not from me because I haven’t dropped my phone since I’ve gotten it

Taylork by Just Moved In
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Physician: Need to update plan during COVID19

I am a physician in Canada - we have mostly transitioned to telehealth visits due to COVID19. I only have 500 minutes on my plan so I need to update it in order to do these telehealth visits from home (no landline at home and on a rotating schedule f...

MG2020 by Just Moved In
  • 1 replies
  • 0 kudos