Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! call back

scheduled a call back for today at 2pm on Nov 30 from the drop down window Telus suggested. No Call......... geeze waste of my time.

rhondaT2 by Neighbour
  • 2691 Views
  • 4 replies
  • 0 kudos

Past Account

I was a past customer from Telus in 2018. Since my account went to collections I have consolidated the amount owing. Unfortunately I do not have the Account #, I do not have old bills for it either, is there a number I can call?

Contact customer service

Hi,How difficult is it normally to reach a customer service rep in your experience? I signed up for a couple lines 8 days ago. I have tried to phone three times, with the longest in hold for 80 minutes while I watched most of a World Cup match, befor...

Uberpete by Friendly Neighbour
  • 4746 Views
  • 3 replies
  • 0 kudos

5G connection problem after switched provider.

Hello,I have problems with 5G connection.after switched 4 phones from Bell mobility to Telus mobility 3days ago, since then we barely connected 5G connected and switch back to LTE+, LTE and 4G. I never had problems with Bell.when I restarted connect ...

sklee60 by Just Moved In
  • 2576 Views
  • 3 replies
  • 0 kudos

Can't roam

I have a pixel 4a and have easy roam enabled however I am unable to make a roaming connection in Germany. I have tried removing sim, checked Ap settings, turned phone off and on multiple times and even did a network reset at Google supports suggestio...

Dond by Just Moved In
  • 1357 Views
  • 2 replies
  • 0 kudos

Mobile Phone

Good afternoon, I have been trying to rectify a situation since Tuesday November 22, 2022 at 9:30. I am a fully serviced Telus client and also recently moved my corporate phone over from Rogers. The corporate plan became a personal plan at Telus. On ...

Chi0058 by Just Moved In
  • 2107 Views
  • 3 replies
  • 1 kudos

Internal referral discount vs upgrade plan?

Hi, I just signed up with Telus a month ago with $85 25G 5G plan. I also have Telus internal referral discount when I sign up. There is currently a black Friday 100G 5G plan for same price. If I switch to this plan, will my Telus internal referral di...

Ddddddddj by Just Moved In
  • 1665 Views
  • 3 replies
  • 0 kudos

EPP customer service line

This is the first time I join to Telus through EPP program. The first bill I did not see the credits applied. I’ve tried to contact Telus via phone and chat. Chatbot always says ‘EPP Contact center closed’, or agent at personal chatbot transfer me to...

HN by Just Moved In
  • 10386 Views
  • 4 replies
  • 0 kudos
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