Mobility Services
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Latest topics

Cellular Data

HelloFor some reason my phone and other phones on my account have been seeing the cellular data just drop randomly, even thought the phones will show 5G full signal.Stop receiving emails, as well as text messages are affected. Phones have been reboot...

DND by Just Moved In
  • 1313 Views
  • 1 replies
  • 0 kudos

Resolved! Issue with telus unlimited 50 5g+ plan

Recently upgraded phone and decided to go with the unlimited 50 5g+ plan, however on the mytelus app why is it saying I will only be able to use 33.33gb of high speed data before it is throttled? The customer agreement doesn't mention that, nor does ...

Ikecan by Just Moved In
  • 2107 Views
  • 2 replies
  • 0 kudos

Phone cut prior to due date

Hi I am wondering why my phone service for both my daughter and myself is cut two days prior to the bill due date which would been paid prior to due date??

Kent12 by Just Moved In
  • 935 Views
  • 1 replies
  • 0 kudos

Resolved! Phone service not activated yet

Hi Telus, I have ported to Telus last Saturday, however my service is not activated due to some credit check issue. I have sent all the documents to @[email protected] on same day however there is no response from them despite multiple chasers. I ha...

Calls Dropping

5 mobile devices all with telus and all our calls keep dropping wherever we are. It's infuriating. We have called customer service and their solution was to turn our phone off then on. All our phone calls still drop. What is going on? This issue has ...

Ofca by Just Moved In
  • 2216 Views
  • 2 replies
  • 1 kudos

Want to switch from a data plan to Talk & Text

Hi,I'm done with having data. My wife and I almost never use it, so why pay for it? When I go to the talk and text plans on telus.com, it gives me the option of changing an existing plan, or adding a new line. But when I click on the "Change My Plan"...

Scynne by Just Moved In
  • 1293 Views
  • 1 replies
  • 0 kudos

Can't phone or text despite having a $13 plan.

I had to get a Data plan for a single month due to my home internet being out of commission for a few days. That plan ended yesterday but now I can't make or receive calls (even local calls) or texts because it's claiming I do not have a plan despite...

ADR3000 by Neighbour
  • 2431 Views
  • 4 replies
  • 0 kudos

Wifi Calling and Whitelisting - imported phones

Hi everyone, I recently purchased a Sony Xperia 5 IV XQ-CQ54 from the UK. The phone works great with everything (with the exception of lacking the bands for 5G). My only problem I am encountering is the fact that Telus still uses the archaic process ...

Sean09 by Neighbour
  • 4132 Views
  • 5 replies
  • 0 kudos
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