Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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EPP customer service line

This is the first time I join to Telus through EPP program. The first bill I did not see the credits applied. I’ve tried to contact Telus via phone and chat. Chatbot always says ‘EPP Contact center closed’, or agent at personal chatbot transfer me to...

HN by Neighbour
  • 11759 Views
  • 4 replies
  • 0 kudos

Can't connect while abroad

Currently travelling aborad (in Doha now for the world cup). Typically on arrival I'll get a notification that I am roaming, along with the costs and an invite to join easy roam etc. From that point I can access the network and receive text messages ...

kyurkiw by Neighbour
  • 2705 Views
  • 3 replies
  • 0 kudos

Telus TV +

The new App Telus TV+ I'm receiving an Error om my screen. When I go to any channel to watch live TV It says the Following :404-10146 The rental or this programs not included in your subscription. Please repurchase or subscribe to the content by visi...

Bure1096 by Neighbour
  • 1287 Views
  • 1 replies
  • 0 kudos

Data plan won't work

Hello, I have added the "Data 10" addon to my plan, and it has not been working on my phone. I have cellular data enabled on settings. I have the iPhone 8 with iOS 16

dukc by Neighbour
  • 1320 Views
  • 1 replies
  • 0 kudos

TelUs TV+

The New Telus TV+ APP I receive an error report and its says.430-10146 Your rental has expired or this program is not included in your subscription. Please repurchase.Can you tell me why this would be and I can't find anything in the site to get the ...

Bure1096 by Neighbour
  • 2944 Views
  • 4 replies
  • 0 kudos

Roaming on Rogers

Rogers customers are set up to roam freely on Bell and probably Telus towers when there is an absence of a Rogers signal (Rogers "EXT"). I believe that the feds mandated that some time ago. However, am I as a Telus customer able to roam freely on a R...

Snowdog by Neighbour
  • 4791 Views
  • 4 replies
  • 0 kudos

Resolved! Credit Card Fees

I’m shocked and amazed that Telus has chosen to penalize its customers for using their CCs to pay for services. While CC fees are definitely high in Canada for businesses, any organization with a halfway knowledgeable CFO has already incorporated the...

cmarcj13 by Neighbour
  • 1789 Views
  • 1 replies
  • 2 kudos

Resolved! Port number from one Telus Epp to another

I have access to two different Epp through different employers. I found an offer for new account on one Epp with several discounts, making it cheaper than existing account on other Epp. Can I get the new Epp and transfer number from old Epp or do I n...

Mobility Services

Why, in 2022, in a country with one of the highest cell services rates, and living in the inner city of Calgary, do I have awful cell connectivity? Dropped calls, people unable to hear me but I can hear them, texts having to be re-sent 3-4 times.I ha...

Easy Roaming warning - be very careful

We flew into California, and turned data roaming off within seconds of turning on my phone. Boom - not fast enough - $12 charge for the few seconds my apps tried to sync. The next day someone tried to call me. I didn't answer for fear of roaming char...

nwoilfan by Neighbour
  • 12817 Views
  • 12 replies
  • 0 kudos
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